IT Specialist

**ABOUT HELCIM**

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every other credit card processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

**THE POSITION**

Helcim is searching for an IT Support Specialist to be responsible for our IT environment. This position will deal with a wide range of systems, including G-Suite, Intune, Kandji, and office equipment. In this role, you will have ownership over our existing infrastructure, with the responsibility to maintain and implement improvements. We’re looking for a talented individual with a passion for IT and strong problem solving skills.

**A SUCCESSFUL CANDIDATE WILL LOOK AFTER;**
- Technical hardware and software support on Windows and MacOS workstations.
- Onboarding and initial training of new hires.
- Stay up to date with the latest security threats and trends.
- Audit antivirus alerts and collaborate with the security team.
- Create, manage, and maintain end-user technical documentation.
- Evaluating and mitigating the impact of changes to IT systems.
- Manage incoming requests, prioritizing according to business needs.
- Identifying areas of improvement through process or technology.
- Develop and maintain scripts (e.g., PowerShell, Bash, Python) to automate routine tasks.
- Design and implement automation solutions to improve IT workflows and reduce manual intervention.
- Troubleshoot and refine existing automation tools and scripts.

**KEY COMPETENCIES**
- Technical diploma or degree in Computer Sciences
- Proficient with Windows, MacOS, iOS and Android devices
- Familiarity with PowerShell and/or bash scripting
- Experience with Mobile Device Management solutions is an asset
- Understanding of basic networking principles
- Strong customer service and communication skills
- Excellent time-management and organizational skills

**HELCIM CULTURE IS;**

Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

**WORKING AT HELCIM**

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:
**The Way of the Helcim**: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim’s unique culture and environment in our culture book The Way of the Helcim.

**Health and dental benefits**: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment

**Dedicated Health Spending Account (“HS