Implementation Manager

3 days ago

Montréal, Canada Workplace Options Full time

Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, Germany, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

**Description**:
**Responsibilities**:

- Manage international implementations, as assigned to you by the Director of Global Implementation, including US and local market implementations for new clients, new services to existing clients, and new WPO products.
- Make internal requests for the initiation of platforms and services, including websites, case management system build out, phone lines, data sharing platforms, online counselling platforms, promotional materials, trainings, etc.
- Communicate internally to ensure all Staff, including Team Leads, impacted by new implementations are trained efficiently
- In collaboration with the Implementation Team members, manage projects for implementation process improvement, change requests, and management of the organizational records in UCMS.

**Requirements**:
**Skills**:

- Attention to detail/process oriented
- Excellent time management skills and ability to meet deadlines under pressure and effectively multi-task and prioritize
- Strong analytic and project management skills
- Professional communication skills (written and verbal) to include tone, attitude and approach both internally and externally.
- Ability to facilitate and moderate meetings, including agendas, mainly with external parties.
- Carry primary responsibility that meetings are solution focused and that all parties are clear about any required follow up

**Required Education/Qualifications**:

- Minimum requirement of a Bachelor’s degree
- Must be bilingual in English and French
- At least two years’ experience working in customer driven, fast paced environment managing projects and/or equivalent experience

**Benefits**:

- Gym Reimbursement
- Travel Reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services offered including life coaching, wellness coaching, and work-life support.
- Full Benefits Package (Health, Dental & Vision Care) + Paid Time Off
- Registered Retirement Savings Plan

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