Customer Service Representative

2 months ago

Halifax, Canada Discoverycentre Full time

**Customer Service Representative (Full Time)**:
**CUSTOMER SERVICE REPRESENTATIVE**

**Department**:Marketing and Sales

**Supervisors**:Manager of Customer Relations

**Position Category**:Full Time

**Working Hours**:35 hours per week

**Salary**: $32,909 per annum

**Benefits**:Medical/Dental, RRSP plan

***:
The Customer Service Representative is a valued member of our front desk team responsible for representing the Discovery Centre in a positive, friendly and outgoing manner.

The Customer Service Representative should be ready to thrive in a dynamic team environment and deliver a positive first impression to visitors and guests in person, by phone or via online communication.

**RESPONSIBILITIES**:

- Greet and welcome visitors and guests in a professional and friendly manner
- Provide strong administration support with POS processing, payments and receipts
- Process payments and complete daily cash opening & closing procedures
- Support the Discovery Shop through merchandising, sales promotion, and processing store merchandise in-store and online
- Sell Discovery Centre memberships to patrons, assist with the maintenance of the membership files and the database including in-take, data capture, renewal, and communication
- Stay current with all Discovery Centre activities including, but not limited to, educational & public programs, exhibits, birthday parties, special events, group visits & corporate packages and is completely conversant in all pertinent details such as dates, times, costs, registration processes and requirements
- Maintain the front desk and reception area in an organized and clutter free manner
- Other duties as assigned

**QUALIFICATIONS & EXPERIENCE**:

- A minimum of two years’ experience in a retail, customer service or sales role
- Administrative experience
- Demonstrated organizational skills and financial management skills
- Ability to maintain composure and positive customer service while under pressure
- Creative and responsive in problem solving situations
- Works well in a team environment
- Adaptable to changing conditions in the workplace
- Organized and detail oriented
- Computer skills - Microsoft Office, Web literate, POS systems
- Bilingual is an asset (French/English)

**SCHEDULE & WORK ENVIRONMENT**:

- The Customer Service Representative position requires a flexible work schedule which will include weekend and holiday hours
- Working conditions include daily contact with people of all ages, small and large groups, long periods of standing, and light physical activity.

**APPLICATION**:
Discovery Centre is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

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