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Client Services Team Manager

5 months ago

Regina, Canada Alzheimer Society of Saskatchewan Full time

The Client Services Team Manager (CSTM) will coordinate and integrate supports and services around the person living with dementia and their care partner. In this direct client service role, they will be the key “go-to” person for families after a dementia diagnosis, with responsibility for identifying needs, supporting self-management goals, and strengthening the communication and care planning linkages between providers and across sectors along the continuum of care. The Client Services Team Manager will strive to ensure that every person diagnosed with dementia and their care partners have timely access to information, learning opportunities and support when and where they need it in order to achieve the following outcomes:

- increase system capacity to provide families facing a dementia diagnosis with system navigation support
- improved client experience and health for the person with dementia and their care partner(s)
- greater care partner capacity and competency to effectively manage their role and reduce incidence of crisis situations
- enhanced capacity for the person living with dementia to remain in their own home and community for as long as possible

Ideally, you will have the following key attributes and qualifications:

- Minimum bachelor’s degree in social work, Master’s level education or working towards the same preferred. Registered with Saskatchewan Association of Social Workers (SASW)
- Minimum 5 years client service experience in the health and/or social service sectors
- Experience working directly with people living with Alzheimer’s disease or other dementias and their care partners
- Experience and knowledge in management of chronic and complex health conditions
- Knowledge of available community services/supports and clinical, social and residential care options
- Understanding of roles and linkages across primary care, community care and specialized geriatric services
- Strong knowledge of client-centred philosophy
- Experience in mentoring and supporting peers
- Exceptional interpersonal skills, including shared decision-making and facilitation
- Proficiency in MS Office, including Word, Excel and Outlook. Ability to effectively learn and use additional systems, including, client database software, and webinar technologies
- This position involves travel to communities in southern Saskatchewan, following the Alzheimer Society travel policy. This position requires a valid driver’s license with a clean driver’s abstract.

Please submit your resume and cover letter with reference CSTM-South to:
Joanne Michael
Director of Programs and Services

**Job Types**: Full-time, Permanent

**Salary**: $66,300.00-$77,300.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Work Location: In person