Team Lead, Client Experience

5 months ago

Regina, Canada Sephora Full time

**Job ID**: 239398

**Store Name/Number**: SK-Regina (0592)

**Address**: 2102 - 11th Ave Space #218, Regina, SK S4P 3Y6, Canada (CA)

**Full Time/Part Time**: Full Time

**Position Type**: Regular

**You’ll love working here**
The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.
- ** Client Experience. **Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
- ** Embracing Innovation. **Support all World selling cast being properly trained in all Client Interactive Technology.
- ** Event Management. **Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
- ** Performance Assessment & Development. **Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
- ** Entrepreneurial Spirit. **Demonstrate a strong understanding of the store’s sales performance and business opportunities.

**We’d love to hear from you if**
- You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

  • Team Lead, Client Experience

    5 months ago

    Regina, Canada Sephora Full time

    **Job ID**: 232998 **Store Name/Number**: SK-SmartCentres Regina E (1594) **Address**: 2046 Prince of Wales Drive, Regina, SK S4V 3A6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora...

  • Team Lead, Client Services

    5 months ago

    Regina, Canada Sephora Full time

    **Job ID**: 233046 **Store Name/Number**: SK-SmartCentres Regina E (1594) **Address**: 2046 Prince of Wales Drive, Regina, SK S4V 3A6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for...

  • Customer Experience Specialist

    7 days ago

    Regina, Saskatchewan, Canada C3 Client Satisfaction Full time

    Mission-driven professionals are sought after by C3 Client Satisfaction to capitalize on their strong analytical skills and attention to detail in the role of Customer Experience Specialist. This position will involve evaluating customer service and store environments in shopping centers or malls, producing detailed reports, and conducting undercover...

  • Undercover Retail Experience Specialist

    4 days ago

    Regina, Saskatchewan, Canada C3 Client Satisfaction Full time

    About the RoleAt C3 Client Satisfaction, we are seeking a highly detail-oriented and reliable individual to fill the role of Undercover Retail Experience Specialist. This exciting opportunity is perfect for someone who enjoys working in retail environments, interacting with customers, and providing excellent customer service.

  • Manager, Client Services

    5 months ago

    Regina, Canada Sephora Full time

    **Job ID**: 241040 **Store Name/Number**: SK-SmartCentres Regina E (1594) **Address**: 2046 Prince of Wales Drive, Regina, SK S4V 3A6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience...

  • Manager, Client Services

    5 months ago

    Regina, Canada Sephora Full time

    **Job ID**: 232373 **Store Name/Number**: SK-Regina (0592) **Address**: 2102 - 11th Ave Space #218, Regina, SK S4P 3Y6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all...

  • Stage Experience Lead

    2 months ago

    Regina, Saskatchewan, Canada Sephora Full time

    About the RoleWe are seeking a highly skilled and experienced Stage Experience Lead to join our team at Sephora. As a key member of our sales floor team, you will be responsible for overseeing all sales floor departments within a specific Sephora location.Key ResponsibilitiesClient Experience: Ensure that all on-stage cast properly execute Sephora's selling...

  • Stage Experience Lead

    2 months ago

    Regina, Saskatchewan, Canada Sephora Full time

    About the RoleWe are seeking a highly skilled and experienced Stage Experience Lead to join our team at Sephora. As a key member of our sales floor team, you will be responsible for overseeing all sales floor departments within a specific Sephora location.Key ResponsibilitiesClient Experience: Ensure that all on-stage cast properly execute Sephora's selling...

  • Stage Experience Lead

    5 months ago

    Regina, Canada Sephora Full time

    **Job ID**: 248573 **Store Name/Number**: SK-Regina (0592) **Address**: 2102 - 11th Ave Space #218, Regina, SK S4P 3Y6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Stage Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can...

  • Web Experience Strategist and Team Lead

    22 hours ago

    Regina, Saskatchewan, Canada Medisca Pharmaceuticals Inc. Full time

    At Brandt, we're dedicated to quality, innovation, commitment, and customer focus. As one of Canada's largest privately owned companies and a Platinum Club member of Canada's Best Managed Companies, we continue to grow in every industry we serve.We're looking for an ambitious Director of Web Experience to lead our growing team to new frontiers in the digital...

  • Guest Experience Lead

    2 months ago

    Regina, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadRegina Exhibition Association Limited is seeking a Guest Experience Lead to join our team. As a Guest Experience Lead, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key Responsibilities:Conduct outstanding customer service by assisting guests...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadWe are seeking a highly skilled Guest Experience Lead to join our team at Regina Exhibition Association Limited. As a Guest Experience Lead, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key Responsibilities:Conduct outstanding customer...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadWe are seeking a highly skilled Guest Experience Lead to join our team at Regina Exhibition Association Limited. As a Guest Experience Lead, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key Responsibilities:Conduct outstanding customer...

  • Guest Experience Lead

    3 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadJob Summary:We are seeking a highly skilled Guest Experience Lead to join our team at Regina Exhibition Association Limited. As a Guest Experience Lead, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key Responsibilities:Conduct outstanding...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadRegina Exhibition Association Limited is seeking a highly skilled Guest Experience Lead to join our team. As a key member of our Guest Experience team, you will be responsible for delivering exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key Responsibilities:Conduct outstanding...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadRegina Exhibition Association Limited is seeking a highly skilled Guest Experience Lead to join our team. As a key member of our Guest Experience team, you will be responsible for delivering exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key Responsibilities:Conduct outstanding...

  • Guest Experience Lead

    4 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Job Title: Guest Experience LeadRegina Exhibition Association Limited is seeking a highly skilled Guest Experience Lead to join our team. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences in our venues.Key Responsibilities:Conduct outstanding customer service by assisting guests in finding solutions...

  • Guest Experience Lead

    3 weeks ago

    Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time

    Customer Service ExcellenceWe are seeking a highly skilled Guest Experience Lead to join our team at Regina Exhibition Association Limited. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our guests, ensuring their safety and enjoyment of our events.Key ResponsibilitiesConduct outstanding...

  • Visitor Experience Lead

    6 months ago

    Regina, Canada RCMP Heritage Centre Full time

    **Organization Overview** The Royal Canadian Mounted Police (RCMP) is one of Canada’s longest-standing institutions and is deeply embedded in the history and unfolding story of our country. The RCMP and its symbols - the “red serge”, Mounties on horseback, and the Musical Ride - have become icons of Canadian Heritage familiar around the world. The...