Network Support Technician

3 weeks ago


Burnaby, Canada Rentrax Software Inc. Full time

**Client Tech Support Technician**
- Install, maintain, troubleshoot and upgrade Web-server hardware and software
- Implement network traffic and security monitoring software, and optimize server performance
- Perform data backups and disaster recovery operations on AWS servers
- Respond to requests for help and information from active clients
- Develop and maintain user guides, technical manuals and other documents for company knowledge base platform
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Individuals with the following traits, skills and experiences should apply:

- 5+ years’ experience in Client Tech Support
- Post secondary education in Computer Science
- Excellent knowledge in working with AWS servers and solutions
- Familiarity with cloud base SaaS solutions
- Exceptional communication skills in English
- Team mindset with a collaborative approach with the ability to work independently
- Deep belief in customer satisfaction with ability to build strong client relationship
- Goal oriented, organized, outgoing, patient and persistent
- Experience in the rental industry is an asset

**Interview Process**:
If you are chosen to move forward, our interview process follows this sequence:

- 15-minute phone screen interview
- 60-minute technical interview
- Competency based testing
- Reference checks
- A decision is communicated, and a verbal offer is extended

**Job Types**: Full-time, Permanent

**Salary**: $32.50 per hour

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Burnaby, BC V5C 0J3: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- in Client Tech Support: 5 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2023-05-29



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