Network Analyst I

3 weeks ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20128

Network Analyst I
Corporate Services
Information Technology
55 York Blvd., 6th. Floor

NUMBER OF VACANCIES: 1 Full-Time Regular

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 5
- SALARY/HOUR: $44.762 - $52.350 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

Job Description ID #: 2203

**Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

SUMMARY OF DUTIES

GENERAL DUTIES

Develops, configures, installs and troubleshoots datacentre systems (including servers, SAN, backup stackers) to meet the functional objectives of the business, including performing system upgrades.

Provides second and third level support to the user community for infrastructure related issues on referral from the service desk and in support of the Service Desk staff.

Reviews issues and problem logs relating to datacentre operations, initiates and follows through with resolution. Maintains communications with IS and business leaders on datacentre availability and outages.

Provides input to plans and designs of the datacentre architecture and infrastructure.

Performs capacity and resource planning, assessing server risks and contingency planning in collaboration with the Supervisor, Network Services and Technology Architect.

Tests server/SAN performance and provides performance statistics and reports; analyzes results and makes recommendations for maintaining datacentre infrastructure.

Researches, analyzes and implements software patches and/or hardware changes to fix identified deficiencies as directed.

Develops documentation and provides on-the-job training and coaching to IS staff on technologies and systems.

Involved in the evaluation of new products and services, may manage vendor service level agreements.

Procures datacentre infrastructure components abiding by purchasing and departmental policies and procedures**_._**

In collaboration with the Security and Technology staff, reviews server security and implements, configures, maintains and monitors the datacentre environment.

Evaluates and makes recommendations to IS Management on new technologies, equipment, processes and standards for datacentre infrastructure hardware and software in relation to assessed business needs.

May be assigned to an initiative or project requiring the individual to take direction from other IS Unit Manager and/or Project Manager.

Installs, tests and maintains datacentre management software.

May be required to provide on call support to users.

May be required to work extended hours to complete system maintenance.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned, which are directly related to the major responsibilities of the job.

QUALIFICATIONS

University Degree or College Diploma in Computer Science, Information Systems, Computer Technology or related discipline.

Two (2) to five (5) years experience in infrastructure/network environments in administration and support.

Experience in client/server and operating systems including with Windows Operating System (XP, Server 2003/2008) and working knowledge of Linux.

Experience configuring, installing and maintaining server hardware and storage area networks.

Experience configuring, installing and maintaining virtual technologies, including VMware and Citrix.

Demonstrated skills in analysis, planning and logical troubleshooting.

Training and/or certification in the following areas an asset; Microsoft, VMware, Citrix, Linux.

Knowledge and understanding of project management principles.

Working knowledge of networking systems (DNS, WINS, Active Directory), protocols, and standards such as Ethernet, LAN, WAN, VoIP, DSL, TCP/IP, T1, 802.11x and Fibre Optics.

Experience configuring and maintaining anti-virus software.

Working knowledge of relational database manag

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