Care Team Supervisors

2 days ago

Toronto, Canada VHA Home HealthCare Full time

**Looking for more?**

**At VHA Home HealthCare, more is not just our commitment to clients, but to our incredible team of Staff.**

**In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.**

Founded in 1925, VHA is a not-for-profit, charitable organization made up of over 3,000 diverse professionals - nurses, personal support workers, rehab therapists, home support workers, extreme cleaners, and office support staff. Together, we provide high quality care, with great heart, to vulnerable populations in the communities we serve. This includes seniors, families, new parents, newborn babies, people with physical and mental disabilities, children with medically complex needs, and the terminally ill. We provide service 24 hours a day, seven days a week to clients in their homes, in schools, in retirement homes and other locations in the community. In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.

**We are currently seeking**:
**Care Team Supervisors (Personal Support) - Permanent Full-time**

**Hybrid Model - (i.e., 1-2 days in-office 2-3 days remote work)**

**What is the role?**

Reporting to the Manager, Client Care and Operations, the Care Team Supervisor is accountable for the overall operations (i.e., service planning and care provision) and people management of their geographical team. This may involve onboarding, engagement, coaching, training (clinical and operational), call/workflow monitoring, career development, monitoring of performance indicators, absence management and performance improvement. The CTS’ team includes a mixture of unionized field staff (i.e., PSWs and PS Coaches) at the point of care and office-based staff (i.e., Care Team Scheduling Coordinators).

The Care Team Supervisor demonstrates leadership accountability within their region and supports other geographical teams as required. The role combines both clinical expertise and operational/systems proficiency to enable positive outcomes for clients and caregivers, service providers, office staff and funders. An important accountability of the role is to ensure that clients receive evidence-informed quality care and population specific quality outcomes, with a focus on client and PSW safety. The Care Team Supervisor ensures that the team adheres to VHA Home HealthCare policies and procedures, key performance indicators, contractual requirements, Ontario regulatory requirements, health and safety standards and CNO standards of practice. Ensuring fiscal accountability, monitoring resource utilization and resolving rejected billings is an important part of the role as well.

The Care Team Supervisor has a collaborative working relationship with VHA’s Care Team Clinical Lead. The Care Team Supervisor has supervisory oversight of the team of scheduling coordinators, clients within their geographical team and responds to escalated client or PSW issues that may involve joint visits with clients, families, funders.

An important part of this role is to provide communication leadership, which includes leading team meetings, acting as a change agent, quality improvement, union negotiations and de-escalation of urgent client or staff calls. Core business work hours for the Care Team Supervisor are Monday to Friday, from 8:30am-4:30pm. The Care Team Supervisor is also required to provide afterhours supervisory support on a rotational basis. Afterhours includes AM and PM support on weekdays and weekends (no over-night).

**Key Skills, Experience and Behaviours required for this position**:

- RN or RPN with CNO registration in good standing
- Membership in professional associations an asset (RNAO, RPNAO, CNA Certification)
- Minimum of 3 years experience in community health preferred
- 2 to 3 years of supervisor experience in health care strongly preferred
- Strong dedication to working collaboratively within an interprofessional / interdisciplinary care team and across regions
- Demonstrates effectiveness with leading and mentoring staff to achieve desired performance outcomes
- Values social justice and impact of social determinants of health on vulnerable populations
- Practices and models client and family centred care
- Demonstrates commitment to professional development and maintaining clinical and leadership competency
- Effective written communication skills and clinical documentation as per CNO
- Promotes diversity, inclusion and equity in all interactions which includes empathy and respect for all
- Is self-directed and can work independently
- Uses critical thinking and problem-solving skills effectively
- Knowledge of the Occupational Health and Safety Act, relevant government legislation including Employment Standards Act, the Ontario Human Rights Code, PHIPA
- Proven skill with data informed decision making and report analysis
- Demonstrated ability to set, m

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