Supervisor - in Home Services

2 days ago

Toronto, Canada SPRINT Senior Care Full time

**Supervisor, In Home Services**

**Position Type**: Full-time, Permanent
**Department**: Home Care
**Reports To**:Director, Home Care
**Location**: Toronto

**SPRINT Senior Care** began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible. They also prevent premature or inappropriate institutionalization.

**Program Description**:
The In-Home Services Department provides quality support services to seniors, caregivers, and persons with mental health issues or physical disabilities, which allow them to live safely in their own home for as long as possible. Services provided include personal care, escorts, laundry, meal preparation and light housekeeping.

**Job Summary**:
The Supervisor, In-Home Services is responsible for making home visits to complete assessments and reassessments, and to develop care plans and goal plans for department clients. Responsibilities also include ensuring compliance with Home and Community Care
Support Services Toronto Central standards and contractual service provision. The Supervisor works closely with the In-Home Services staff, Social Workers, Home and Community Care Support Services Toronto Central and VHA staff, clients and/or caregivers and SPRINT Senior Care staff to ensure quality service provision.

**Responsibilities**:
Participate in the development, implementation and evaluation of quality and risk management activities of the department and agency.
Ensure compliance to Home and Community Care Support Services standards and contractual service provision according to Home and Community Care Support Services orders, care plans, contracts, etc.
Review Home and Community Care Support Services referrals and notify schedulers and /or PSWs about special precautions or unusual circumstances.
Responsibility for the coordination and implementation of client transfers from Home and
Community Care Support Services to SPRINT Senior Care’s respite homemaking program.
Conduct In-Home Services client assessments and reassessments using the interRAI-CHA and develop care plans.
Assess and determine In-Home Services clients’ service level eligibility.
Develop and implement an appropriate care plan and goal plan in partnership with the client.
Ensure all client and staff data requirements and information is accurately entered and maintained in the client’s CIMS file and communicated to the staff team as appropriate.
Prepare and submit all Home and Community Care Support Services and VHA reports as per required deadlines.
Interpret SPRINT Senior Care services to In-Home Services clients and to the community.
Liaise with social work, VHA, Home and Community Care Support Services, referral source staff, clients and/or caregivers as needed for overall case planning.
Attend meetings and case conferences outside the agency that are related to the program activities where necessary.
Complete PSW evaluations at assessment visits.
Work with the Manager, In-Home Services to evaluate probationary PSWs.
Participate in on-call rotation regularly and as required.
Identify training needs and opportunities and work with the Manager to deliver the training for staff, students, and volunteers.
Ensure the delivery of services in an effective, efficient and financially responsible manner.
Participate as an active member of the Department, Leadership, Accreditation and the
Inter-disciplinary Teams.
Assist in implementation of evaluation activities of the program and agency.
Other duties as assigned.

**Human Resources Responsibilities**:
The Supervisor supports and works collaboratively with the Manager of In-Home Services in supervising unionized staff. The Supervisor is responsible for ensuring, in conjunction with the Manager, that:
All reporting staff have a clear understanding of their responsibilities, their role in the organization and their role as a team member.
All reporting staff receive regular coaching and feedback.
All reporting staff work in a manner that is consistent with the mission, vision and values of the organization.
All reporting staff fulfill their responsibilities in a safe manner, within the existing policies and procedures of the organization and the legislated requirements of the service.
All reporting staff know that any issues regarding quality or significant risk and any major problems are promptly reported to the Manager.
The Supervisor contributes to a climate that motivates employees to provide quality service and achieve or exceed their objectives.
The Supervisor demonstrates a willingness to proactively resolve employee issues.
As appropriate, the Supervisor, In-Home Services offers staff information about resources available during times of personal difficulty.

**

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