IT Technician

Job Description
- incredible opportunity to join a great team in a critical specialist role.
- Feel valued with our competitive base salary plus incentives and benefits.
- Be a part of a truly inclusive and diverse team that’s making a positive impact every day.

About Great River North America:
In an evolving talent market, organizations that recruit the best people are the ones that succeed and outperform their competitors. This belief has guided us for more than 4 years in our mission to empower organizations by optimizing their recruitment strategy.
We have served 500+ of happy clients, delivering innovative talent acquisition services that attract and hire their biggest asset: their people. With clients across the UK, India, UAE, Canada, and the US, we’re a fast-growing recruitment services and technology company and we’re only just getting started An IT professional to join our team is needed You will manage a range of projects to support and enhance the company’s network systems.

**Responsibilities**:
IT system upgrades and projects implemented under the direction of senior technicians.
Assembling, maintaining, and configuring hardware and software components

**Responsibilities**:

- Provide IT support to end-users, troubleshooting hardware and software issues
- Set up and configure desktops, laptops, and mobile devices
- Install and maintain computer hardware and peripherals
- Respond to help desk tickets and provide timely resolution to technical issues
- Assist with computer networking tasks, including setting up VPN connections
- Collaborate with team members to ensure effective communication and problem-solving
- Document IT procedures and maintain knowledge base for future reference
- Utilize ServiceNow or similar ticketing system to track and manage IT requests

Qualifications:

- Proven experience in IT support or desktop support role
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
- Knowledge of computer networking principles and protocols
- Familiarity with common operating systems such as Windows, MacOS, and Linux
- Proficiency in troubleshooting computer hardware and software issues
- Ability to work independently as well as part of a team
- Excellent problem-solving skills and attention to detail

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Part-time, Fixed term contract, Casual, Seasonal, Freelance, Apprenticeship, Internship / Co-op

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Flexible schedule
- Language training provided

Schedule:

- Monday to Friday
- On call

Application question(s):
**Experience**:

- IT support: 1 year (required)

Ability to Commute:

- Ottawa, ON (required)

Work Location: In person