Global IT Service Excellence Specialist

3 weeks ago

Montréal, Canada WSP Full time

**WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

The excellence we bring to our work and to our workplace has been recognized far and wide. We are among the LinkedIn Top 25 Companies two years in a row, one of the Top 100 Sustainable Companies in the World (and among the Top 10 in Canada), and we earned Platinum Elite Recognition through our participation in more than half of Canada's Top 100 Infrastructure Projects.

At **WSP**:

- We value our people and our reputation
- We are locally dedicated with international scale
- We are future focused and challenge the status quo
- We foster collaboration in everything we do
- We have an empowering culture and hold ourselves accountable

**MONTREAL | HALIFAX | TORONTO | VANCOUVER | QUEBEC CITY | CALGARY**:
***The Opportunity**

WSP i s currently seeking a “Global IT Service Excellence Specialist” to join the Global IT Department. Reporting to the Global IT Service Excellence manager, your role will be to govern operational task done by several partner on servers, storage and backup systems across the globe. Working with a team of IT specialists around the globe, you will be making decisions concerning infrastructure related challenges. In addition to these governing functions you will actively participate to Global project to integrate them in operation. To successfully deliver all these functions, you will work closely with regional service owners, project teams and other Global IT Teams across the world.

***Why WSP?**:

- We value and are committed to upholding a culture of **Inclusion **and **Belonging**:

- Our **Flexible Work Policy** - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
- Our **Hybrid Work Policy**:

- a combination of in-person and remote working, enables us to purposefully think of how we work, who we need to work with, and where the work should be done.
- A **Canadian **success story - we're **proud **to wear the red and white of this beautiful country and show the world what Canada has to offer.
- **Enhance **the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
- **Outstanding** career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to **your **ideas and trying **new **things.
- A phenomenal **collaborative **culture and a workforce filled with genuinely **good people** who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

**We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.**

**#WeAre**WSP**

**A day in the life**:
As part of the Global Operational Governance team, the Global IT Service Excellence Specialist will work closely with our global supplier to oversee and govern the technical underpinnings of our global infrastructure and operations agreement. This role will also play a role with the Global Mergers and Acquisition team for the integration of all new infrastructure systems resulting from acquisitions or internal projects requiring amendments to the outsource service contract or internal landscape. In addition to these functions, this role will be responsible for the following:

- Responsible for the delivery of the compute services like servers, storage, backups and archiving
- Responsible for the delivery of the unified communications services like Teams, Active Directory, Identity Management and O365
- Responsible for the delivery of the Cloud services like IaaS, PaaS, SaaS, Azure AD, M365
- Coordinate the effort toward research & evaluate on future technologies in each of the above areas
- Coordinate the effort toward project go-live and/or requests in these areas
- Coordinate the effort toward corporate audit, compliancy and certification process
- Coordinate the effort toward Business continuity process such as Disaster Recovery test
- Coordinate the effort in the implementation of these solutions
- Coordinate the effort in the transition of new services into production
- Ensure that we have the right technical responses on outages and major incidents
- Ensure that we are providing accurate capacity management
- Ensure that Peer review and approvals for all relevant changes are

  • Global Entity Services Specialist

    4 weeks ago

    Montréal, Canada The Maples Group (Financial Services) Full time

    **Global Entity Services Specialist** The Maples Group has operated in Montreal since 2009. The Group is a standard bearer in financial services, trusted by many of the world’s largest hedge fund managers, private asset firms and international corporations. In 2022, the Group was again recognized as one of Montreal's Top Employers by the publisher of...

  • Specialiste en Planification

    4 weeks ago

    Montréal, Canada FM Global Full time

    **Overview**: - FM Global, chef de file dans le secteur de l’assurance de biens commerciaux et industriels, offre des services de gestion des risques fondés sur l’ingénierie ainsi que des solutions d’assurance à plus du tiers des sociétés du Fortune 1000. FM Global s’est donnée pour mission d’aider ses clients à préserver la continuité de...

  • Global Mobility

    2 weeks ago

    Montréal, QC, Canada EquiSoft inc. Full time

    Global Mobility & Immigration Specialist Global Mobility & Immigration Specialist What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges...

  • Global Mobility

    1 week ago

    Montréal, QC, Canada Equisoft Full time

    Global Mobility & Immigration Specialist What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital...

  • Global Accounts Receivable Specialist

    3 days ago

    Montréal, Canada CellCarta Full time

    As a global Research Organization to the biopharmaceutical industry, CellCarta provides access to a broad offering of biomarker platforms and services. We partner with our clients to address the most complex scientific testing needs, delivering customized biomarker testing solutions to further the limitless potential of precision medicine. We offer our...

  • Spécialiste Excellence Client

    4 weeks ago

    Montréal, Canada MINTZ GLOBAL SCREENING INC Full time

    Le titulaire du poste doit de faire preuve d’organisation, du souci du détail et doit posséder des habiletés pour le travail à la fois d’équipe et individuel. Le Spécialiste du service à la clientèle doit posséder une excellente maîtrise de l'anglais et du français, doit posséder un niveau de service à la clientèle élevé, être autonome...

  • Specialist/ Service Operations

    4 weeks ago

    Montréal, Canada SITA Full time

    Specialist/ Service Operations-36534 **Profession** Service Operations **Work Location** Americas-Canada-MONTREAL **Schedule** Full-time Description As a Specialist/ Service Operations, your role will be to assure SITA's competitive strength and business growth globally; to perform all Service Operations activities according to SITA standards and...

  • Specialist - Employee Experience

    7 days ago

    Montréal, Canada Equisoft Full time

    **Specialist - Employee Experience** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! Supporting our organization in its rapid international growth, the Employee Experience Specialist will play a crucial role in building and fostering a dynamic and high-performance...

  • Training and Development Specialist

    4 weeks ago

    Montréal, Canada DWCC Full time

    Training & Development Specialist DWCC is a fast-paced go to market company working with some of the most exciting SaaS startups and fintech companies around the world. Since 2008 we have been accelerating our customers' growth and our employees' careers across our offices in Tampa, Montreal, London, Cologne, Barcelona, Madrid and Sydney. As part of our...

  • Cyber Security Specialist

    4 weeks ago

    Montréal, Canada Atlantis IT group Full time

    **Role **:Cyber Security Specialist** **Location : Montreal**, QC ( Hybrid )** **Duration **:Long Term** Thanks & regards, **Daniel ( Gopal )** **Apptoza Inc.** Phone: 770-814-2353 Ext 5001

  • Tax Specialist

    4 weeks ago

    Montréal, Canada Levy Pilotte Full time

    Based in Montreal, near the Snowdon subway station, Levy Pilotte fuses its heritage to updated **know-how,** adapted to its clients’ needs. We are recognized, since the early 1940s, for the quality of our services, for the **thoroughness** and **professionalism** of our team and our integrated personalized service. As a partnership of eight partners and...

  • Bilingual Applicants Support Specialist

    4 weeks ago

    Montréal, Canada MINTZ GLOBAL SCREENING INC Full time

    **This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening schedule. An evening premium applies.** **Position Summary**: **Responsibilities**: To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the **Applicant Support Specialist** shall: -...

  • Specialiste Relations Commerciales

    4 weeks ago

    Montréal, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Marketing Specialist

    4 weeks ago

    Montréal, Canada Conair Consumer Products ULC Full time

    Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a Global organization operating in more than 120 countries. Located in Woodbridge, Ontario and offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company with brands such as Conair, Cuisinart, and BabylissPro and we service the retail and...

  • Proposal Specialist

    4 weeks ago

    Montréal, Canada Gowling WLG Full time

    **ABOUT GOWLING WLG** At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service. Employee...

  • IT Service Desk Specialist, It!

    3 days ago

    Montréal, Canada First National Financial Full time

    We are hiring an IT Service Desk Specialist, IT! **The Role**: Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests. **Reporting To**: Supervisor, IT Service Desk **Full-Time/Part -...

  • Service Specialist

    4 weeks ago

    Montréal, Canada Rogers Communications Full time

    Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month. We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved...

  • Procurement Specialist

    3 days ago

    Montréal, Canada Siemens Energy Full time

    Experienced Professional **Job Title: Procurement Specialist** **A Snapshot of Your Day (position overview)** Youwill be working with a cross functional team to deliver commodity strategies,lead sourcing projects to achieve Total cost reduction and deliver a weatherproofsupply chain. **How You’ll Make an Impact (responsibilities)** - Carry out in depth...

  • Application Support Specialist

    5 days ago

    Montréal, Canada Infotree Global Solutions Full time

    Position: Application Support Specialist - Securities Services Location: Montreal, QC - Onsite Duration: 12 months Contract **Requirements**: - Minimum Bachelor’s degree in IT domain; advanced degree considered a plus - **Minimum 7 years of IT Application support/business analysis experience with an emphasis on trade settlements, corporate actions,...

  • Research Specialist

    4 weeks ago

    Montréal, Canada Dentons Full time

    Montreal, Quebec, CA- Jan 23, 2024Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80...