Customer Service Representative
5 months ago
**Essential Duties and Responsibilities**
- **Manage medium to large residential dealer accounts (80K a year and up)**:
- **Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.**:
- **Perform order entry at both sales invoicing level and request for products from supply plants.**:
- **Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.**:
- **Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.**:
- **Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.**:
- **Monitor completion of daily customer LTL shipments including UPS.but not limited to.**:
- **May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.**:
- **Provide technical assistance for dealers.**:
- **Assists architects as required.**:
- **Other duties as assigned**
**Skills/Experience Requirements**
- 3-5 years Customer Service experience, door industry preferred
- Detail oriented and have the ability to find solutions to problems
- Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
- Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
- Math skills required.
- Willingness to learn product and processes.
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