Customer Service Representative

6 days ago

Oakville, Canada Edible Arrangements Oakville Full time

**Company description**:Gourmet gift shop selling fresh fruit arrangements, fruit bouquets, fruit baskets & platters filled with treats like chocolate-covered strawberries, dipped fruit, cookies & other irresistible desserts - the perfect gift for a birthday or anniversary. Edible Arrangements are ideal for corporate gifting, Valentine's Day, Mother's Day and any everyday occasion. With curbside pickup and no-contact delivery available, Edible Arrangements is always at your fingertips.

**Job description**

**The Fruit Experts - Customer Service Associate** ensure Edible® service standard met and surpassed by providing customers with prompt service and delivering a WOW experience.

**Essential Job Functions and Responsibilities**:

- Demonstrates a strong understanding of product knowledge and quality standards
- Welcomes and connects with every customer to provide excellent customer service
- Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
- Assists customers in the selection and purchase of Edible products
- Uses effective sales approaches and displays strong knowledge of product line
- Effectively converts customer inquiries into sales
- Builds long‐term relationships and builds the trust and loyalty of customers
- Responds to customer needs
- Maintains customer service area and equipment in a clean and appealing manner
- Manages difficult customer situations in a calm and professional manner

**Maintains Quality Store Operations**
- As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards
- Follows store policies and procedures for operational flow at each station
- Performs cleaning tasks in accordance with the cleaning standards and works as a team player
- Presents oneself professionally and demonstrates clear communication with all customers and co‐workers
- Follows standards for merchandising, stocking, rotating and storing all products

**Financial Contribution**
- Follows cash handling and register policies
- Follows inventory stocking and recording guidelines
- Takes responsibility to learn all aspects of the position
- Learns and demonstrates creating the Edible Experience
- Learns and performs duties of customer Service, production, and/or delivery driver as needed
- Learns and demonstrates all performance standards by completing in‐store training and utilizing digital training portal on an ongoing basis

**Job Requirements**:

- High School Diploma or equivalent preferred
- Previous experience working in customer Service or food service establishment preferred
- Excellent customer service and communication skills
- Demonstrated ability to sell and up‐sell products
- Good math and money handling skills
- Positive attitude
- Enjoys working within a team
- Enjoys working in a fast‐paced environment
- Drive and determination
- Desire for personal and professional growth
- Valid state driver’s license and a clean driving record
- Computer skills including Microsoft software and register skills
- Ability to lift, carry and/or push objects weighing up to 50 lbs.
- Ability to stand, bend, reach and scoop throughout assigned shift

**Job Types**: Full-time, Part-time, Temporary, Permanent

**Salary**: $14.00-$16.00 per hour

Work Remotely
- No

**Job Types**: Part-time, Seasonal
Part-time hours: 25 per week

**Salary**: $15.50-$17.00 per hour

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- On call
- Weekend availability
- Weekends only

Supplemental pay types:

- Tips

COVID-19 considerations:
COVID-19 considerations:
All Customers are required to wear a mask, curbside pickup available, common surfaces are sanitized regularly

Work Location: One location

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