Houseperson

**Position: Houseperson / Housekeeping Attendant**

**Must have valid Drivers license as part of the shift will be operating small shuttle**

**Availability to work weekdays, weekends and holidays on rotating shifts: morning, evening, night**

**JOB OVERVIEW**:
**As Houseperson on duty**:
Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assist room attendants in order to maintaining high standards of quality.

Responsible for driving hotel shuttle to pick up and drop off guests, and other duties as assigned.

This position also performs as Housekeeping attendant as assigned by management.

**As a Housekeeping Attendant**, your responsibilities include, but aren't necessarily limited to:

- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain trolley on daily basis
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost and found property procedures
- Assist other departments wherever necessary and maintain good working relationships

**REPORTS TO**: Housekeeping Manager

**ESSENTIAL JOB FUNCTIONS**:
**1. **Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.

**2. **Thoroughly clean sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents by extending arms over head to reach all above areas. Adhere to cleaning procedures and instructions for use of cleaning agents.

**3. **Thoroughly dust all furniture, pictures, and shelves, extending arms over head, bending and stooping as needed.

**4. **Set up and tear down meeting spaces as well as clean and wipe tables, empty garbage, laundry to be done etc.

**6. **Clean ashtrays and empty trash.

**7. **Empty room attendant carts of soiled linen and trash.

**8. **Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.

**9. **Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.

**10. **Flip mattresses and move furniture as assigned by supervisor.

**11.** Performs laundry duties as assigned by the supervisor.

**12.** Comply with attendance rules and be available to work on a regular basis.

**13.** Responsible for driving hotel shuttle to pick up and drop off guests, and other duties as assigned.

**14. **Perform any other job related duties as assigned.

**REQUIRED SKILLS AND ABILITIES**:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co
- workers with their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs. Ability to comprehend and follow instructions from supervisor.

**PERFORMANCE STANDARDS**

Customer Satisfaction:
Our customers are what we are all about. One of the keys to a positive guest experience is positive interaction with our staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to us. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

**NOTE**:
This description excludes non-essential and marginal functions of the position that are in