Inside Sales/customer Service

4 months ago

Vancouver, Canada SECCAN Full time

SECCAN is a leading supplier of hardware specialty products, serving the commercial, institutional, industrial and multi-family residential construction building industry since 1970. We are committed to the same values and traditions that have served our customers for the past 50 years.

We have an immediate opening for a senior inside sales representative to provide superior service to new and existing customers. If you are a motivated self-starter who is organized, detail oriented and thrives on challenge, then this may be the opportunity you have been looking for.

**Essential Responsibilities include**:
**Customer Care**
- Answer Customer Care telephone calls & provide a seamless Customer experience.
- Provide exemplary service for walk-in Customers.
- Communicate product benefits and pricing to potential customers to generate sales.
- Collaborate with sales team and marketing on different programs and for potential closure strategies.
- Perform administrative tasks as requested.

**Inside Sales**
- Responsibility for a territory of Customers
- Qualify leads, assess customers value potential.
- Communicate product benefits and pricing to potential customers to generate sales.
- Collaborate with the sales team and marketing on different programs and for potential closures strategies.
- Achieved monthly and yearly goals in a predetermined book of business.

**Customer Relationship Management**
- Build and maintain strong lasting relationships with existing customers with regular follow-up.
- Upsell or cross-sell products to existing customers based on their needs.
- Gather feedback on customers about our service and support and relay the information to the appropriate team.
- Maintain and update the records of customers interactions and sales activities.
- Prepare sales reports that include leads and forecasts.

**Market and Product Knowledge**
- Stay up to date on the industry trends, markets, and competitors.
- Expand knowledge by participating in training sessions and vendors programs.

**Qualifications**:

- Minimum High School Diploma
- Degree/Diploma in Business (asset)
- Knowledge of the hardware industry (asset)
- 10-15 years’ experience in a similar role
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Excellent ability to build rapport with customers, strong communication skills
- Proven Customer service, conflict resolution and problem-solving skills
- Ability to work well under pressure, prioritize and meet deadlines
- Familiarity with sales tracking tools (required)

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Vancouver, BC V6A 2B1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hardware Sales: 2 years (preferred)
- Customer service: 5 years (preferred)
- Inside sales: 5 years (preferred)

Work Location: In person

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