Program Associate

3 days ago

Victoria, Canada Royal Roads University Full time

The Master of Global Management (MGM) Program Associate is a key member of the MGM program team providing day-to-day administrative and operational support in a dynamic environment with multiple priorities. Under the direction of the MGM Program Manager, the role has a strong orientation toward customer service, projects and cross-functional teamwork, and presents a positive and professional image while employing the University’s values (Caring, Creative, and Courageous).

As a primary point of contact on non-academic matters, this position is integral to optimizing the student experience by providing multi-faceted support for the duration of their program at RRU. The position may support programs delivered in an on-campus, online, or blended format.
- Job Requirements- Post-secondary certificate or diploma in office administration or business
- Minimum three years of recent administrative support experience. Note, an equivalent combination of education and experience may be considered
- Experience working with diverse populations in a multi-cultural environment
- Excellent verbal and written communication skills
- Intermediate to advanced ability to use MS Office software (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
- Ability and willingness to become proficient with university’s systems and software, e.g.: Moodle, Agresso Student, etc., and virtual video communication systems, e.g.: Zoom, Teams, Skype, etc.
- Strong analytical, critical-thinking, conflict resolution, and teamwork skills
- Commitment to service excellence when interacting with all internal and external clients
- Demonstrated attention to detail with a high level of accuracy
- Demonstrated self-starter who is able to plan, coordinate, prioritize and support complex projects and events using effective time-management and creative problem-solving skills
- Demonstrated ability to work with mínimal supervision, take initiative where and when appropriate, and work well under pressure
- Additional Information- This is a regular, full-time position working 37.5 hours per week. This position has been evaluated at ADM-C with a salary range of $53,594 (minimum) to $72,320 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint ($62,956) of the range and are determined by knowledge, experience and internal equity.

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