Residence Coordinator/case Manager

7 months ago

Vancouver, Canada Lower Mainland Society for Community Living Full time

_**Residence Coordinator/Case Manager - Residential Program**_

The Case Manager is responsible for the overall functions of the residential program to ensure that excellent practice standards are met including administrative, training, employee relations, health and safety, service delivery, case management, professional and community liaison.

**Education & Experience**
- University or college degree in healthcare, health management, or social services (Bachelor's or Masters)
- 2 years of recent related experience including 1 year of supervisory or administrative experience.
- Acceptable Criminal Record Search reports
- Good knowledge of Microsoft Office products
- Fluent in English, both written and verbal communication
- First Aid, CPR and NVCI (or equivalent) Certificate,
- Valid class 5 driver’s license with no restrictions and a clear driving abstract
- We are not accepting students for this position.

**Skills**
- Must demonstrate experience dealing with persons with challenging behaviours related to developmental delays, autism spectrum disorder and/or other mental health issues, strategy development, mediation, counselling, advocacy, community networking, and life skills management.
- Must demonstrate knowledge of different service approaches, the development of client service plans, and legislation and government regulations applicable to the program.
- Excellent communication skills, computer literacy
- Demonstrated ability to provide and receive feedback
- Strong conflict-resolution and problem-solving skills
- Demonstrated ability to provide training (both individual and group)
- Demonstrated ability to build rapport quickly
- Management, organizational and time management skills
- Demonstrated ability to creatively solve problems.
- Demonstrated ability to work independently and as a part of a cross-discipline and multi-jurisdictional team.
- Demonstrated ability to handle stressful situations.

**Roles and Responsibilities**

**Client**
- Oversee the development of client assessments, behaviour support plans, collaborative services, and transition and discharge plans.
- Coordinate the individualized client service plan; monitor the development, implementation, evaluation of goals and outcomes with the case management team.
- Train the staff team to implement client service plans and safety plans (if applicable) including sensory integration, safety, communication verbal and non-verbal, community integration, life skills and social development.
- Oversee medication policies and procedures with the Medication and Nursing Coordinator including safety, inventory, monitoring, dosage effectiveness and documentation.
- Ensure critical incident reports are accurately documented within 24 hours. Analyse reports for corrective actions, trends, and training needs. Perform debriefing and training with staff as required.
- Ensure healthy meal plans based on Canada Food Guides and/or direction from a dietician are implemented.
- Assist in planning for supervised family visitations.
- Transport clients to medical, dental, or other necessary appointments as needed.

**Staff**
- Provide direct supervision to Support Workers; complete documented supervision and annual performance evaluations, performance management and progressive discipline as needed.
- Supervise staff teams to deliver effective client care while ensuring that service delivery adheres to the agency’s best practice standards, policies, and procedures.
- Provide on-call assistance for crisis situations and emergencies.
- In collaboration with the Occupational Health and Safety Coordinator, ensure programs meet all health, safety, and transportation requirements.
- Participates in the screening and hiring of new staff for the programs under their management as required.
- Provide onsite orientation and supervise job shadowing for new hires.
- Support staff with personal wellness and professional development.
- Schedule and participate in Support Worker team meetings.
- Coordinate and/or deliver the required training.

**Case Management**
- Establish professional working relationships with funders such as MCFD & CLBC and other relevant agencies in order to facilitate appropriate case management in the best interest of the client.
- Coordinate Integrated Case Management meetings (ICMs). Work collaboratively with the client, family members, caregivers, social worker, resource social worker/quality service analyst, teachers, behaviour consultant, and others involved with the client to ensure consistency and effective goal setting in providing behavioural programming and support.

**Community Liaison**
- Establish professional working relationships with funders and other relevant agencies in order to advocate for resources and support in the best interest of the client.
- Maintain knowledge and working relationships with other community service providers.
- Ensures client success in referrals and specialized school programs.

**Administration**

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