Emergency Assistance Coordinator
2 weeks ago
**Emergency Assistance Coordinator**
We are seeking a bilingual Emergency Assistance Coordinator to join our team for a busy travel assistance office in Newmarket, Ontario.
**Essential Functions, Tasks & Responsibilities**
- Shifts to be filled 7am-3pm. 9am-5pm,3pm-11pm, 1pm-7am. Office operates 24/7.
- Some after-hours work from home may be required (Equipment provided)
- Must possess good verbal and written communication skills
- Strong English required (bilingual in German, Spanish, French, and/or Portuguese is required)
- Familiarity with medical terminology or prior experience in the insurance field is an asset
- Telephone and Web based technology assist methods
- Microsoft office skills
- Multitasking skills
- Passion for providing exceptional customer service
**Qualifications**:
- High school diploma
- Bilingual - Fluent in English **and/or **French/Spanish/Portuguese - written and oral
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
**Additional Information**:
- This is an onsite position in Newmarket and will require the applicant to have reliable transportation.
- Training provided by the company.
**Job Types**: Full-time, Permanent
**Salary**: $42,000.00-$45,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Every Weekend
- Monday to Friday
- On call
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
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