Assistant Manager, Mallard Lounge

4 weeks ago

Whistler, Canada FAIRMONT Full time

Company Description
**Your team and working environment**:
Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia
- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor adventure destination
- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today

**What is in it for you**
- One complimentary meal per shift in our staff cafeteria
- Eligible to participate in Leisure Benefit Package which can be contributed towards ski pass or other lifestyle and wellness initiatives (November through May)
- Eligible to participate in the Fairmont Hotels & Resorts Incentive Program
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor

**Job Description**:
**Assistant Manager, Mallard Lounge**
Exceptional service and flavours are the hallmarks of every dining experience. We invite you to develop your leadership strengths as Assistant Manager, Mallard Lounge, and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.

**What you will be doing**:

- Assist in leading your departmental colleagues in all aspects, and ensure service standards are followed
- Assist in ensuring the restaurant is positioned as one of the top dining choices in the Whistler
- Ensure food & beverage brand standards are maintained
- Have full knowledge of all restaurant and bar menus
- Create unforgettable experiences for our guests
- Handle guest concerns and react quickly and professionally
- Assist in achieving financial targets through maximizing revenue and managing expenses and productivity
- Assist in performance management of all restaurant colleagues through constant communication, training, development and follow up
- Other duties as assigned

**Qualifications**:
**Your experience and skills include**:

- Minimum of two years’ leadership experience in food & beverage
- University/College degree in a related discipline preferred
- Thorough working knowledge of wines, liqueurs and other beverages. Sommelier designation is preferred.
- Ability to work cohesively as part of the restaurant team and food and beverage division
- Ability to work well under pressure in a fast paced environment

**Physical aspects include but are not limited to**:

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 40+ lbs
- Frequent kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

Additional Information

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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