Reports Administrator

3 weeks ago

Vancouver, Canada BLACKBIRD SECURITY INC Full time

As the **Reports Administrator**, you will be working full-time from our Vancouver, BC office Thursday - Monday, working alongside the National Reports Coordinator and supporting our Reports team.

This role is critical to the success of our company, both internally and in a client-facing way. Your work reviewing, revising, and sending out reports helps to ensure that the client sees our value and feels that they are getting a good ROI. Meanwhile, the work that you’ll do internally will help improve processes, making the user experience more enjoyable and functional for our team.

**Responsibilities**
- Participate in regular audits of reporting groups.
- Regularly compile data and assess productivity of the department and certain reporting groups.
- Compile and send various reports/presentations to internal stakeholders.
- Review daily reports from employees in WhatsApp.
- Edit reports to ensure proper spelling and grammar.
- Transfer reports and relevant notes from WhatsApp into our internal software/system.
- Set up TrackTik reporting for new clients.
- Check in with employees and managers to get clarification on reports or details as needed.
- Ensure that all client communication is handled within the prescribed deadlines.
- Effectively and professionally communicate with clients.
- Support the office team with systems administration as required.
- Assist with general administration.
- Assist with ad-hoc projects as required by your manager, the national management team, or the board of directors.

**Requirements**:

- 1-2 years of administrative experience.
- Experience using Google Suites and/or Microsoft Office is an asset.
- Excellent verbal and written English communication skills.
- Strong organizational skills.
- High level of attention to detail.
- Ability to multitask and work on multiple ongoing projects.
- Familiarity with WhatsApp is a bonus.
- Familiarity with TrackTik is an asset.
- Experience in the security industry is preferred, but not required.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC V6H 3V9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work between Thursday - Sunday from 9:00 am - 5:30 pm?

**Education**:

- DCS / DEC (required)

**Experience**:

- Adminstrative: 1 year (required)
- Microsoft Office: 1 year (required)
- Security Report Writing: 1 year (preferred)

**Language**:

- English (required)
- French (preferred)

Shift availability:

- Day Shift (required)

Work Location: Hybrid remote in Vancouver, BC V6H 3V9

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