Account Manager

3 weeks ago


PointeClaire, Canada Groupe 3DM Full time

The Account Manager acts as the primary point of contact of 3DM’s clients. You will be responsible for identifying and meeting clients’ needs to achieve satisfaction, as well as, focusing on potential growth opportunities for every account. The Account Manager must handle all aspects of the clients’ experience with the company. You will be responsible for managing and building clients’ relationships.

**Duties/Responsibilities**:

- Responsibilities and duties include, but are not limited to:_
- Manage clients’ accounts and oversee the daily clients’ activities and requests.
- Ensure all clients’ inquiries and requests are properly handled and fulfilled.
- Forecast and monitor account metrics for each client.
- Communicate progress of quarterly, monthly, and yearly initiatives to stakeholders.
- Prepare account reports as requested by clients or managers.
- Attend monthly meetings with clients to discuss various operational topics, required changes, and overall operations at the distribution center.
- Maintain a continuous collaboration with operations and sales departments to find new business opportunities with current clients.
- Assist in onboarding new clients.
- Develop beneficial working relationships with all relevant stakeholders.
- Constantly maintain a positive, empathetic, and professional attitude towards clients.
- Ensure customer satisfaction and provide professional customer support.

**Skills and Requirements**:

- Minimum of 2+ years of experience in customer service and/or as an Account Manager
- A completed high school diploma or an equivalency
- Bilingual, both written and oral
- Comfortable using a computer, Microsoft Office, and Outlook
- Effective communication and organizational skills
- Detail oriented
- Analytical, processing, and reporting skills
- Ability to meet deadlines and prioritize multiple tasks
- Excellent time management skills
- Must be able to work both independently and with a team

Type d'emploi : Temps plein, Permanent

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Congés payés
- Événements d'Entreprise
- Stationnement sur place

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi
- Quart de jour

Capacité à faire le trajet ou à déménager:

- Pointe-Claire, QC H9R 5W5: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Expérience:

- gestionnaire de compte: 2 ans (Souhaité)

Langue:

- Français (Obligatoire)
- Anglais (Obligatoire)

Lieu du poste : En présentiel

Date de début prévue : 2023-08-28


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