Data Operations Specialist

4 months ago

Montréal, Canada Flinks Full time

**Veuillez consulter la version française ci-dessous**

**About Flinks**

Flinks drives and empowers financial innovation by pushing the limits of what's possible

As one of the trailblazers and advocates for open finance in Canada, Flinks has rapidly grown from its founding in 2016 to become a leader in financial data aggregation, data enrichment, and open banking.

Trusted by millions of individuals accessing financial services at world-class companies and serving innovators in lending, fintech, digital banking, asset management and insurance, Flinks is continually setting new benchmarks for the future of financial innovation. We’re dedicated to continuing to provide our clients with the tools they need to stay ahead of the competition and drive innovation forward. That’s where you come in.

**About the team**

With a focus on our client experience, this team works on ensuring that our products are always functioning in their best state, that we own our perimeter and present a friendly face to our internal and external clients and partners. Engaged both in operations and projects, the Labeler role also assists on big initiatives towards our objectives.

**What you'll be doing**
- Work on and resolve customer and auto-generated tickets
- Improving and developing the platform for new Datasources using the Flinks' software.
- Receiving live requests in Flinks Context Engine; building out flows for new and unstable sites and categorizing previously unlabeled accounts.
- Maintaining stability of previously labeled sites as well as the Context Engine in production and pre-production environments.
- Identifying sources of instability for data extraction from the Context Engine and communicating issues to other labelers and developers.
- Resolving common issues by updating account categorization (eg. with keywords and metadata) “strengthening” selectors through live calls; refreshed calls; logs; manually editing previously submitted answers; extracting elements from screenshots, etc.
- Supporting developers in resolving complex or systematic bugs.
- Maintaining records of website status for internal communication purposes on a daily basis.

**Who YOU are**
- Experience in XPath, JSON, HTML, CSS, are required
- Good working knowledge of C#, and Javascript is required
- Understanding of Selenium/WebScraping and Jquery is an asset
- Rigorous, detail-oriented, and highly agile
- Results-oriented, driven, and autonomous
- Coachable. eager to learn, and engaged
- Transparent and a great collaborator
- Excellent communication skills in English, French is an asset

If we’ve piqued your curiosity, you can check out our Tech Playbook to find out more about what working with us looks like

**À propos de Flinks**

Flinks stimule et renforce l’innovation financière en repoussant les limites du possible.

En tant que pionnier et défenseur de la finance ouverte au Canada, Flinks s’est rapidement développé depuis sa création en 2016 pour devenir un leader en matière d’agrégation de données financières, d’enrichissement des données et de système bancaire ouvert.

Bénéficiant de la confiance de millions de personnes accédant à des services financiers dans des entreprises de classe mondiale et servant des innovateurs dans les domaines du prêt, de la technologie financière, de la banque numérique, de la gestion d’actifs et de l’assurance, Flinks établit continuellement de nouveaux modèles pour l’avenir de l’innovation financière. Nous sommes déterminés à continuer à fournir à nos clients les outils dont ils ont besoin pour garder une longueur d’avance sur la concurrence et faire progresser l’innovation. C’est là que vous intervenez.

**À propos de l’équipe**

En mettant l’accent sur l’expérience de nos clients, cette équipe veille à ce que nos produits fonctionnent toujours de manière optimale, à ce que nous soyons maîtres de notre périmètre et à ce que nous présentions un visage sympathique à nos clients et partenaires internes et externes. Engagé à la fois dans les opérations et les projets, l’étiqueteur contribue également aux grandes initiatives visant à atteindre nos objectifs.

**Ce que vous allez faire**
- Travailler sur les tickets des clients et les tickets générés automatiquement, et les résoudre.
- Améliorer et développer la plateforme pour de nouvelles sources de données en utilisant le logiciel Flinks.
- Recevoir des demandes en direct dans le moteur contextuel de Flinks; construire des flux pour les sites nouveaux et instables, et catégoriser les comptes précédemment non étiquetés.
- Maintenir la stabilité des sites déjà étiquetés ainsi que du moteur contextuel dans les environnements de production et de pré-production.
- Cerner les sources d’instabilité pour l’extraction des données du moteur contextuel et communiquer les problèmes aux autres étiqueteurs et développeurs.
- Résoudre les problèmes couran

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