Operations Manager

3 months ago

Victoria, Canada IDM Youth Services Inc Full time

At IDM Youth Services (IDMYS) we believe that all people have the right to live in a safe, stable, supportive environment. IDMYS provides all-inclusive care in a residential setting to one of the most vulnerable populations, at-risk children and youth. All-inclusive care is everything from cooking, cleaning, driving to and from appointments, administering medications, offering emotional and behavioral support, going on fun outings, and more Our team at IDMYS is dedicated to providing exceptional care and support in everything we do for the people we serve.

We are currently looking for a **Floating Operations Manager **to join our amazing team The Floating Operations Manager will work at all worksites, covering vacations, leaves, and supporting as needed.

The purpose of this position is to oversee assigned residence employees - including completing all required training, supervision, and performance management; this position also ensures all standards of care are maintained as outlined in all WorkSafe, CARF, licensing, and contractual obligations, for assigned worksites.

**Job Expectations**:

- Member of Joint Occupational Health and Safety Committee or Labor Management Committee.
- Providing supervision, training, and performance management for a team of employees.
- Completes performance reviews.
- Completes feedback, documentation, discipline, as needed.
- Scheduling and completing all required initial and on-site training with assigned employees.
- Supervises any assigned practicum students.
- Identifying probationary period dates and ensuring training and employee items are completed prior to this date - extending probationary periods as needed.
- Standards of Care Tasks
- Supports worksites with:

- Care plan creation and maintenance.
- Worksite specific policies.
- Employee meetings.
- Completes Quality Record Reviews quarterly.
- Completes quarterly persons served check-ins.
- Facilitates and oversees intake, transition, and discharge planning for persons served.
- Ensures agency policies being maintained - including year-end filing.
- Supports WorkSafe standards as required.
- Creates and modifies agency templates as needed.
- Stays informed on all standards of care as required - i.e. MCFD standards of care, Island Health licensing standards, etc.
- Stays informed on CARF standards - specifically Section 2- Program Standards of Child and Youth Services Manual and Employment Community Services Manual.
- Stays informed and up to date on any standard changes/revisions in the manual.

**Minimum Requirements**:

- All applicants must have at least a degree or diploma in a related field (child and youth care, education, psychology, etc.) and/or have the equivalent of at least three years of experience in the field.
- All applicants should have experience of being a team leader and supervising employees in a union setting.

**Qualification Requirements**:

- Diploma in a related human/social service field, three years recent related experience, and one-year minimum experience in a supervisory or administrative role. Or an equivalent combination of education, training, and experience.
- Valid Driver's license - the equivalent of BC Class 5
- Must be 19 years or older.
- Must obtain and maintain screening through the MCFD and the Ministry of Justice.
- Physical ability to carry out the duties of the position.

**Preference will be given to those who have**:

- Experience working with individuals with extreme behaviors and/or mental health concerns with the age range of 10-19 years old
- Knowledge of Trauma Informed Practice
- Experience in an administrative/managerial role
- Experience creating and adhering to strict policies and procedures.
- Experience with crisis management and high stress environments - patient, calm, effective self-care practices, problem solving skills, etc.
- Advanced communication skills - able to always maintain professionalism and adapt to the needs of the person served.
- Strong organization and planning skills
- Strong Computer Skills - Microsoft word, Excel, Outlook, etc.
- Experience managing in a Union environment.

**_ Prior to confirmation of employment all applicants must complete screening through the Ministry of Justice and a Ministry Check. This requires applicants to provide police clearances from any country lived in outside of Canada for 6 or more month since turning 18. These checks can take up to 8 weeks to obtain, please ensure you prepare accordingly._**

**Compensation, hours and location**:
**Compensation starts at $38.83 per hour.**

This is a Full-Time Permanent position that will include an annual rotation of shifts that includes a weekend day (7:30am-3:30pm/8:00am-4:00pm/9:00am-5:00pm) plus Rotating On-Call Schedule. The successful applicant will be working at multiple locations.

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