Csr (Customer Experience Associate)

3 weeks ago

Mississauga, Canada Gateway Visual Communications Full time

**Job description**

Gateway Visual Communications, a division of Rileys Enterprise Solutions Inc., is looking to hire a friendly and detail-oriented Customer Experience Associate to join our team at our Mississauga facility.

**Responsibilities**:

- Field customer queries regarding production and shipping. Answer phones and redirect calls as required.
- Provide timely quotations to printing-trade clients and “house” accounts.
- Convert quotes prepared by Sales Executives into production orders and coordinate with production staff to ensure on-time completion of client orders
- Assist Sales Executives with third party sub-trade quotations. Place orders with sub-trade vendors, prepare purchase orders and arrange pickup of these completed orders.
- Provide sales consultation regarding promotional materials. Secure wholesale pricing and place orders with appropriate promotional material vendors. Track order status, arrange pickup and shipment of orders.
- Review and approve promotional material vendor’s invoices and sub-trade vendor's invoices for payment.
- QC orders and facilitate shipment to customer. Provide notification of shipment to the customer and Sales Executive.

**Prerequisites**:

- Detail oriented and exceptional organizational skills.
- Excellent interpersonal and time management skills.
- Proficiency in Microsoft Office (Word and Excel).
- A creative thinker with strong problem-solving skills
- Able to take direction, work collaboratively and accurately follow instructions.

**Additional Assets**:

- Experience with online courier shipping.
- Preproduction and printing experience.
- Graphics and colour theory, marketing and sales experience.

**About Us**:
Rileys is a graphic communications company focused on providing first-rate products and services to our client partners for over 70 years.

Customer-driven and results-focused, we measure our success by the most crucial standard - our customers.

We are dedicated to helping move our customer's business forward, and we do this by consistently executing graphic communications and related functions with exceptional service and impeccable quality.

Over our long history, we have evolved into the full service graphic communications company that we are today.

Our comprehensive range of services and products allows us to provide cost effective, impactful solutions to clients across all industries. And our extensive network of skilled staff and state of the art equipment allows us to add value to our clients’ businesses across Canada and into the USA.

**Job Types**: Full-time, Permanent

**Salary**: From $35,000.00 per year

**Benefits**:

- Casual dress
- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5T 2N1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Shipping & receiving: 1 year (preferred)
- Customer service: 3 years (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

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