Bilingual Collections/csr Associate

4 weeks ago

Mississauga, Canada Guest Supply Canada Full time

Bilingual (English & French) Collections/CSR Associate

**Company Overview**:
**Role**:
The
**Bilingual AR Credit and Collections Associate (English and French) **will be responsible for the day-to-day credit and collection of accounts. The Associate will work internally and externally with various stakeholders to review account status and escalate collection issues to Supervisor or other decision makers when necessary. The AR Credit and Collections Associate will process deductions, discounts, receipts, collections, reconciliation, issue investigation and resolution for any discrepancies as required by customers. The Credit and Collections Associate will back up the Senior AR/Credit and Collection Associate and the AR/Credit and Collection Associate as needed with order holds.

**Role Responsibilities**:

- Responsible for making daily collections call based on weekly aged reports and overseeing aging with goal to maintain 75% current.
- Release orders daily based on status of customer accounts.
- This also requires follow up phone calls for orders that are on HOLDS.
- Provide information to customers, backup invoices and statements when required. Establish/maintain positive customer relationships, working closely with customers AP contacts (Managers, Controllers, Operations).
- Prepare preliminary deposit invoices for Internal Customers when requested. Prepare and send reconciliation package to External customers showing all deposits in the system, any deposits applied and the remaining balance.
- Scan cheques and process credit card deposits with the bank. Process payment portal download report and update MICR details.

**Qualifications/Skills/Job Requirements**:

- High School Diploma or GED.
- Minimum 3 years of experience in AR and/or collections.
- Excellent oral and written communication skills in English; French is an asset.
- Excellent communication (verbal and written), strong interpersonal, analytical and professional interactive skills are necessary to perform at a high degree of proficiency.
- Strong attention to detail, collaborator and able to work with others to overcome obstacles.
- Understands team dynamics and works well within a team structure.
- Uses time effectively.
- Detail Oriented - Attention to details and accuracy.
- Experience with PeopleSoft a plus.

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