Academic Operations Coordinator

2 weeks ago

North York, Canada Toronto Business College Full time

Toronto Business College is a private career college that has partnered with an Ontario College of Arts and Technology to offer programs to international students in the GTA. Our goal is to provide our students with the theoretical knowledge and practical skills required to thrive in the increasingly dynamic workforce. We strive to offer the most relevant programs and integrate hands-on learning experiences into every class to best equip our students to succeed.

Toronto Business College is seeking to hire a full-time (40 hours per week) Academic Operations Coordinator. This position plays an important role in the Academics department on supporting faculties and students by facilitating key academic and operational processes.

**Academic Operations Coordinator Responsibilities**:

- Demonstrate passion for delivering excellent customer service with a commitment to faculty and student satisfaction and success.
- Promote collaboration between the Academic, Student Services, eLearning, Enrollment, Scheduling, Co-op & Career Centre, and other college departments.
- Work with the academic department and faculty to strive for consistency and high-standards of course delivery, including working with program coordinators.
- Conversant with relevant college policies and procedures.
- Continuously evaluates and identifies opportunities for improvements and adaptations that positively impact the students' experience.
- Support coordination of faculty recruitment, interviewing when necessary, and onboarding to ensure an efficient, rigorous, and carefully executed process is in place and followed.
- Collaborate closely with Student Success to arrange faculty tutors for the tutoring center, the Career Centre for faculty advisors, and so on.
- Constantly strive to improve faculty engagement and retention.
- Monitors and responds to faculty questions and concerns in accordance with service level standards.
- Ensure Student Perception of Learning surveys, are reviewed and disseminated to stakeholder.
- Maintain the perpetual plans concerning all aspects involved with the faculty performance reviews.
- Supports all program reviews and/or audits.
- Maintain faculty portal and academics documents updated.

**Additional Information**
- As a key member of the Academic Team the incumbent is responsible for consistently striving to sustain an organizational culture that understands the challenges and barriers to success that international students may encounter. Working in a college filled with diversity the incumbent must be prepared to demonstrate compassion, cultural understanding & sensitivity which directly contributed to student success.

**Qualifications**:

- Bachelor’s or Master's degree in business or education.
- Minimum of five (5) years of relevant experience; demonstrating a commitment to excellence in managing projects. Agile practice is a strong asset.
- A commitment to lifelong learning in the field.
- A proven ability to work within a collaborative environment, demonstrating flexibility.
- Exceptional communication and organizational skills
- Advanced computer literacy using MSOffice including MS Planner.
- Demonstrated effective interpersonal and problem-solving, conflict and stress management skills.
- PMP, Agile Coach or SCRUM Master certifications are preferred.

**Benefits**:

- Extended health care
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
Toronto Business College is closely following any policy changes regarding COVID-19 from Toronto Public Health and will inform accordingly.

Work Location: In person

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