Solutions Manager

4 months ago

Toronto, Canada Philip Morris International Full time

**Solution Manager - Data Enablement**

**Be a part of a revolutionary change - find your future in our future**

At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future with one clear purpose - to deliver a smoke-free future. We're disrupting our company from the inside out. Our transformation is redefining every area of our business. From where and how we make and sell our products—to how we engage our consumers and society.

To support this vision, PMI is evolving into a science and technology-based, consumer-facing, multi-category company—and Information Technology (IT) is a vital partner in helping to lead the way. As we accelerate PMI's vision, we get to dream big too.

With unique and transformative IT projects matching all levels of skill and ambition, we've taken on the spirit of a start-up, with the freedom to craft and define our digital future, but with the support and scope of a vast global business.

**YOUR DAY TO DAY**
- Drive IT strategy and execution. Lead and govern the portfolio of IT solutions ; Engage with senior stakeholders to understand business evolution, provide direction and change management
- Provide support and advice for architecture alignment across portfolios.
- Anticipate the business/customer and technical needs and define the IT solutions, either promoting the IT offerings, introduction of new services, or evolving existing services.
- Manage the implementation and integration of Snowflake, Matillion, and additional data products within the existing data architecture.
- Design and build a robust foundation for reporting capabilities across B2B and B2C organizations, leveraging AI & ML to enhance data-driven insights where appropriate.
- Work with Product Management and Engineering teams to continuously improve Data & Analytics practices, incorporating AI & ML advancements where beneficial.
- Identify and implement process improvements within current practices to drive innovation and efficiency
- Provide delivery quality oversight and guidance for Snowflake engagements, ensuring adherence to best practices.
- Execute the design, build and deployment of IT solutions while providing maintenance and support for the solutions.
- Ensure solution alignment with the Solution Design, Technology Roadmap, IT Guiding Principles and RBH practices, as well as non-functional requirements are included in the Solution delivery pipeline/backlog and are prioritized according to their criticality.
- Adhere to all relevant policies, procedures, and standards to achieve full compliance of solution and services.
- Manage external and internal service providers to ensure that service levels are met. Responsible for budget and vendor management.
- Manage, lead and motivate the product/project team ; Manage engagement with external consultant or contractor
- Support instilling Agile and Lean practices and mindset within the Team. Collaborate with RBH Agile Community of Practice to align on process implementation. Remove roadblocks, that Team is unable to resolve at their own level, to keep the delivery momentum

**WHO WE’RE LOOKING FOR**
- University degree in Computer Sciences / Information Systems / Engineering / Business Administration with additional certificates, degrees or experience in IS.
- ITIL Foundation Certified (a plus).
- Project Management certified (a plus).
- SAFe & Product Owner certified (a plus).
- AWS certified
- Snowflake certified
- 10+ years of experience in Information Technology/Digital domain or Business Function Experience in multinational Co.
- 7+ years of experience in a Service Delivery role, with direct involvement in complex technical implementation projects.
- Proven experience in Data Warehousing, Business Intelligence, and Cloud technologies, with some exposure to AI & ML.
- Experience in Solution management.
- Experience in Project Management and Agile Delivery Methodology
- Understanding of key IT delivery processes and business processes
- Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years to 6 years)
- Bonus: Experience in a client support and advisory technical role (e.g., Solution Architect, System Administrator, Technical Account Manager).

Ultimately, personality means more to us than skills. If you have the passion and mindset, we’d urge you to apply: we will help you develop the skills.

**WHY SHOULD YOU JOIN US?**

At PMI IT, we believe success to be fuelled by our employees, depended on them coming to work every single day with a sense of purpose and an appetite for challenge. We are a people first organisation committed to empowering you to take risks, grow and explore. Here’s what sets us apart:

- **We’re redefining the big picture of well-being and personal development.** We seek the best professionals but recognize them as parents, caregivers, family, and community members. We look after each other an

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