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Total Rewards Specialist

4 weeks ago

Toronto, Canada Indigo Books & Music Full time

**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

The Total Rewards Specialist (Benefits & Rewards) will be responsible for researching, analyzing, evaluating and administering all of the company’s benefits and rewards programs - including wellness, health benefits, retirement, disability, and other monetary and non-monetary rewards and recognition programs. Reporting to the Manager, Total Rewards, the incumbent will also assess the market, internal conditions and government regulations to ensure overall programs are current and competitive.

**KEY PERFORMANCE METRICS**
- Employee engagement
- Program design and effectiveness
- Program communication and education
- Program administration, maintenance and cost management

**KEY ACCOUNTABILITIES**

**Functional**
- Subject matter expert in program management and administration of day-to-day operations of Indigo’s Canadian and US group benefits programs, including liaising with plan providers and consultants and providing support to plan members.
- Subject matter expert in the administration and program management of additional rewards programs across Canadian and US operations, including retirement, wellness, short/long-term disability, recognition (long service awards), employee assistance, and insured benefits.
- Coordinate and administer annual benefits (re)enrollment cycles.
- Build positive relationships with all benefit plan and rewards program providers and consultants.
- Research and analyze plans and programs, including medical, dental, and disability insurance and competitive practices, and recommend policy and/or program changes. The key player in plan and program renewals and redesign.
- Support the design and development of a comprehensive and competitive rewards package to meet the needs of a changing workforce and business unit-specific needs.
- Serve as primary liaison to the business, HR and employees in resolving benefits & rewards inquiries and concerns.
- Proactively communicate and respond to all benefit and rewards program inquiries.
- Review and submit all vendor invoices, resolve discrepancies, and report on fees and costs.
- Ensure Indigo’s adherence to applicable laws and regulations in policies, processes and programs.
- Maintain a working knowledge of employment legislation influencing benefits and HR programs.
- Perform other duties as required, including preparing reporting and analytics, dashboards and presentations.

**People**
- Has the ability to see the total organization with an integrated perspective
- Develop positive and productive peer relationships
- Work collaboratively and constructively with team and cross-functional partners
- Support the Manager, Total Rewards and working effectively with other members of the HR team to achieve business goals
- Participate in the operational governance processes related to Total Rewards

**Cultural**
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate the diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion, and influence change through your team and/or the organization

**SCOPE**

Reports to: Manager, Total Rewards

**KEY RELATIONSHIPS**
- Human Resources
- Finance
- Payroll
- External vendors & consultants

**Qualifications** Qualifications / Experience**
- Minimum 5+ years of combined Benefits, HR or Total Rewards experience
- Bachelor’s degree in Business Administration or a related field
- Retail experience is an asset
- Demonstrated experience with understanding benefits and HR program principles and practices
- Additional experience in benefit program transitions is preferred
- Knowledgeable regarding provincial leave programs

**Competencies / Skills / Attributes**
- Effective communication skills, including excellent written, oral and presentation abilities
- Demonstrated time management skills, inc