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Production Representative

4 months ago

Pitt Meadows, Canada Wisi Full time

At WISI, we have spent almost 100 years focused on implementing the most innovative and reliable technology solutions for video broadcast and distribution.

We are looking for a Production Representative to join our Operations Team here at WISI.
**This position is full-time and is required to be in the office Monay-Friday.**

We offer a competitive salary and benefits package and have some awesome perks in our beautiful office space. The company is located in Pitt Meadows, BC a suburb of Metro Vancouver. We are in a gorgeous location near walking and biking trails, away from the hustle and bustle of the city.

We are proud to have been certified as a Great Place To Work after a thorough and independent analysis conducted by the Great Place To Work Institute Canada for the 6th consecutive year. We are also on the 2023 list of Best Workplaces in Canada.

**The Role**:
Reporting to the Production Manager, the Production Representative will assist in the day-to-day operations activities to fulfill orders. We are a small passionate team focused on fulfilling our customer’s requirements in a timely manner and ensuring overall customer satisfaction.

This is an amazing opportunity to grow your skill set and get involved in a wide range of operations activities. You will be given all the necessary training required to be successful in your role.

**Responsibilities**:

- Manage customer orders, including:

- Create and complete work orders and Item Fulfillment records.
- Create and manage shipments.
- Assemble, test and package carrier-grade products for shipment.
- Finalize customer orders and update the database.
- Resolve problems concerning transportation, logistics systems, imports/exports, or customer issues.
- Assist in product returns.
- Help the Production Manager with month-end inventory processes.
- Keep the work area clean, safe, and organized.
- Perform other duties as required.

**Requirements**:

- 1-2 years’ manufacturing experience ideally in a tech-based environment.
- A self-starter and independent but knows how to take direction or ask for help.
- Ability to perform a wide variety of tasks and able to alter focus quickly as daily demands change.
- Strong ability using MS office.
- Physical ability to lift up to 30lb.
- Ability to follow safety procedures and precautions due to physical risks.
- A roll up your sleeves and can-do attitude - willing to jump in and help when situations arise.
- Excellent attention to detail and outstanding organization and time management skills.
- Outstanding communication and interpersonal skills.
- **Must be a local resident** - Greater Vancouver area and can **come into the office 5 days per week** (a vehicle will be necessary due to lack of transit access in this location).

**Bonus Points**
- Previous experience using an ERP system (NetSuite).
- Previous experience supporting H&S practices (member of JOHSC committee).
- First Aid level 1.

**What’s in it for you**:

- Learning is one of our core values and this is a great role to build your skill set. There are many opportunities for career development through lunch & learns, hand-on training, courses etc.
- We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family.
- Additional health and wellness support through a wellness & health spending account to put your dollars where you need it most.
- Birthday Day off - after all this is YOUR day.
- RRSP matching program - we invest in your future.
- Paid Volunteer Hours.
- Be a part of a team of incredibly talented, driven, fun, and supportive teammates.
- Contribute to WISI’s award-winning Culture. We’re a Certified Great Place To Work.
- There's more and we will tell you when we meet you

**Must be eligible to work in Canada**

We are an equal opportunity employer and a very diverse company We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, age, language or disability status.