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Customer Service
4 months ago
A1 Air Conditioning & Heating has been a family owned and operated for 3 generations. A strong focus on customer experience and quality have made us one of the largest and most trusted air conditioning and heating companies in Ontario providing over 50 years of reliable service and installation in the GTA.
Our Customer Experience team is a dynamic group of individuals that represents a variety of perspectives and skills. Loaded with optimism, we’re committed to providing an exceptional client experience We are looking to expand our team with someone who is motivated, steadfast, dependable and willing to do the best for our customers.
**Position Summary**:
The Customer Experience Representative at A1 provides customer support from scheduling and managing appointments, responding to customer questions or concerns. In partnership with the service and sales team you will be tasked with achieving excellent service standards and maintaining high customer satisfaction in all customer interactions.
**Key Responsibilities**:
- Answer service and sales calls, schedule appointments and identify and assess customer’s needs
- Provide service information and respond to customer concerns in a timely manner
- Maintain customer files and records
- Handle customer concerns provide appropriate solutions and alternatives within the expected timeline
- Take the extra mile to engage customers and educate them on services that we offer
- Other duties as required
**Qualifications**:
- 1-2 years of customer service experience in a retail environment
- Support both our Service technicians and Solution specialist by scheduling and qualify calls
- Provide personalized and proactive services to existing and new customers
- Understand the customer’s needs and goals, while developing a rapport to help identify their requirements
- Proficient in Microsoft Office - Outlook, Word and Excel
- Heating, Ventilation and Air Conditioning knowledge is an asset
**Salary**: $39,000.00-$45,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Work Location: One location