Customer Service Representative

2 months ago

Barrie, Canada RioCan Full time

**Who We Are**

RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate.

We are proud to be recognized as one of Canada's Greenest Employers and a Greater Toronto's Top Employer. At RioCan, you can build a career with real impact and longevity. You get the stability and resources of an established company and the entrepreneurial and collaborative spirit of a start-up. Life at RioCan is dynamic and fast-paced. We know that great ideas can come from anywhere, and we empower our people to suggest and implement them. We value different voices and perspectives and appreciate that the unique backgrounds and identities we each bring to our jobs make the whole business stronger.

**POSITION OVERVIEW**:
Reporting to the Customer Service Supervisor, this position is responsible for providing exceptional customer service to customers and tenants, responding to inquiries and supporting promotions and marketing events for the holiday season. Shifts mostly include evenings and weekends.

**RESPONSIBILITIES**:

- Open and/or close customer service desk;
- Respond to customer and tenant inquiries (in person and phone);
- Act as liaison between customers, security, maintenance, marketing and Mall Administration;
- Management and sale of gift cards;
- Manage lost and found (ie; report log, tagging lost items);
- Manage wheelchair, walker and stroller loans;
- Assist Marketing department with execution of programs, as required;
- Other duties / projects as required.

**QUALIFICATIONS**:

- Previous retail and/or customer service experience;
- A team player with strong interpersonal skills and customer service focused;
- Excellent communication skills, both written and verbal;
- Works well with mínimal supervision;
- Responsible, punctual and professional;
- Proficient in Word, Excel and Outlook.

**Why join RioCan?**

We believe in rewarding you for what you do and investing in your career and long-term success. Our total rewards and perquisites program is designed to fit and enrich your life physically, emotionally, financially, and socially. We offer eligible employees:
**Work / Life Balance** that prioritizes YOU. Enjoy a hybrid work model with flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.

**Professional Growth and Development** that includes a continuing education reimbursement, a mentorship and leadership development program, on-demand online learning, and cross-training opportunities.

An **Extensive Health and Benefits Program** that includes health and dental benefits for you and your family starting on day one, a healthcare spending account, an employee family and assistance program, virtual healthcare, and other resources.

A **Comprehensive Retirement Program** to help prepare our employees for the future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.

**Additional Perks and Benefits** that include paid time off, parental leave top-up, various employee discounts, employee referral and recognition programs, and opportunities to participate in community initiatives, committees, and social events throughout the year.

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