Business Analyst

20 hours ago


Charlottetown, Canada Maximus Services, LLC Full time

**Description & Requirements**
**About Maximus**

Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom.

Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people's lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.

**Department Summary**

The Product team at Maximus Canada delivers eHealth software, services and support to 10 Canadian jurisdictions and internationally. The flagship product, Medigent, enables the automated processing and payment of medical claims for Medicare, Pharmacies, Dental and Medical travel. The Product streamlines the beneficiary enrolment and management process, enables provider portals for claim and payee management and provides clinicians with a real-time drug information system tailored to their jurisdiction.

**Position Summary**

The Business Analyst provides expertise in all aspects of business analyses and health Product Management. This role provides sound analysis of business problems, processes, key stakeholders and customers. Working within a matrix team structure, the Business Analyst provides all stages of the life cycle of preparing solutions, including problem analyses, user requirements definition and clarification, detailed design and configuration, testing, business process redesign, training, user acceptance, and approval for implementation. The Business Analyst provides implementation and production support, performs research, develops options, completes analysis and makes recommendations for technology solutions, including automated solutions, to support priority business needs.

**Your typical week at Maximus**
- Strong knowledge of formal production support functions and processes in complex eHealth Product suites including implementation & support, Release Management, Change Management, Functional and Technical designs, patches, data fixes, upgrades, Test Plans and testing
- Knowledge of and expertise with formal system implementation and project management methodologies, including gap analysis, design, configuration, testing methodologies, user validation and acceptance, implementation, and post implementation production support
- Strong written communications skills to prepare clear business and solution requirements, business cases, functional design specifications, business analyses and recommendations, executing briefing notes, presentations for various customer forums, user groups and committees, training materials for complex functionality, communications detailing changes to Products
- Demonstrated analytical and problem-solving skills to effectively conduct problem identification and resolution, impact of proposed design changes, patches, upgrades on the Product and user stakeholder processes
- Leads customer engagement sessions including Customer Satisfaction reviews and actively contributes to and engages in Customer User Group forums
- Leads improvement meetings with internal stakeholders and external service providers, and monitors their performance
- Facilitates collaboration sessions with diverse groups of stakeholders, including customers, with various needs and requirements spread through many geographical locations
- Actively contributes to Product release notes and manuals for internal and external communication including supplementary documentation, support matrix, data dictionary and user documentation
- Contributes to Product Knowledge Management activities including support process documentation and ensures a central repository of documentation is kept up to date
- Contributes to and takes active role in Customer Success Journey mapping
- Contributes to the development of, and executes on continuous improvement plans by driving activities resulting in improvement, Product innovation, service delivery efficiencies, and cost savings
- Promotes the Change Manage and Release & Deployment Management Standards, Policies, Processes and Procedures
- Maintains awareness of current and emerging technological trends, evolving client requirements and organizational strategic directions, to ensure congruence with project activities
- Reports on progress, achievements and associated results. This includes executive level reporting, management updates and best practice sharing
- Fosters a culture of continuous improvement, where colleagues are encouraged and recognized for generating and implementing innovative ideas
- Adheres to established ITIL process and Project Management practices
- Remai



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