Chef de Service

4 months ago

Toronto, Canada Air Canada Full time

**Decsription**

**Appartenir à Air Canada, c'est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l'avant-garde du transport aérien de passagers.**

Le ou la chef de service - Exploitation - Plaque tournante - Air Canada Cargo, qui relève du chef de service général - Exploitation - Plaque tournante - Air Canada Cargo, s'occupe de la gestion quotidienne de l'escale, notamment des décisions opérationnelles et de la coordination de l'ensemble des activités, afin d'assurer la prestation et l'amélioration de l'expérience client en toute sécurité, tout en atteignant les objectifs opérationnels et financiers. En outre, il ou elle est responsable de la sécurité des activités quotidiennes, notamment dans les interactions avec les fournisseurs, les expéditeurs, etc.

**Principales fonctions**:

- Superviser les activités d'exploitation dans les entrepôts et côté piste et veiller à la sécurité et à la sûreté de l'Exploitation fret.
- Assurer l'exploitation sûre et viable d'avions-cargos.
- Aider les escales à produire des rapports de sécurité proactifs et réactifs.
- Enquêter sur les incidents et accidents liés à la sécurité.
- Gérer tous les aspects du rendement du fret à l'aérogare de fret de Toronto (YYZ) en travaillant de concert avec son équipe des chefs du Service clientèle.
- Participer à l'élaboration et à la mise en œuvre des stratégies à court et à moyen terme pour la plaque tournante.
- Déterminer et mettre en œuvre des initiatives d'amélioration continue relatives au client.
- Encourager les employés de première ligne à assurer de façon constante la bonne gestion de l'exploitation fret et à travailler selon les principaux indicateurs de rendement de l'escale et de l'entreprise.
- Définir des attentes claires en matière de rendement et de responsabilisation et veiller à leur mise en œuvre.
- Gérer les processus pour encourager les employés à fournir de la rétroaction afin de cerner les préoccupations.
- Soutenir de façon proactive la planification de la relève et le perfectionnement des cadres.
- Promouvoir et gérer une culture d'entreprise axée sur la responsabilité et l'appropriation.
- Analyser les tendances et les statistiques sur l'efficience et l'efficacité du rendement.
- Participer aux communications périodiques avec le personnel et aux réunions quotidiennes avec les agents principaux et le personnel.
- Encourager et entretenir de bonnes relations avec les représentants de l'Association internationale des machinistes et des travailleurs et travailleuses de l'aérospatiale (AIMTA), ainsi qu'avec la direction.
- Faire preuve de leadership auprès du personnel du Fret afin d'assurer la mise en œuvre, la tenue à jour et l'amélioration des procédures et des processus en vue d'atteindre, voire de dépasser, les niveaux et les normes de rendement en matière de service clientèle.
- Manifester de la reconnaissance envers les employés qui offrent constamment un excellent service, et être en mesure de tenir les employés responsables des manquements en matière de rendement.
- Diriger l'élaboration et l'exécution du Centre de contrôle de l'exploitation et le plan de gestion proactif.
- Atteindre et dépasser les objectifs opérationnels de service clientèle pour la plaque tournante de Toronto de façon sécuritaire et économique.
- Optimiser la maîtrise des coûts et communiquer à ce sujet (notamment la gestion des risques).

**Qualifications**
- Diplôme d'études Universitaire requis
- 5 ans d'expérience de travail pertinente avec le poste
- Habileté éprouvée à élaborer et à mettre en œuvre des plans d'action qui permettent d'atteindre les objectifs
- Compétences avérées en leadership et en négociation
- Talent marqué pour la présentation et habiletés pour la communication orale et écrite
- Attitude axée sur l'amélioration continue; esprit novateur et créatif
- Excellentes aptitudes à la résolution de problèmes
- Bonne compréhension de la convention collective de l'AIMTA et des pratiques d'Air Canada en matière de relations du travail
- Connaissance approfondie de la gestion des ressources, du contrôle de l'absentéisme et des programmes de retour au travail
- Supervision et mise en œuvre de programmes d'adaptation en milieu de travail
- Esprit d'équipe marqué
- Excellents antécédents en matière d'exploitation
- Bonnes habiletés en résolution de conflits
- Habileté confirmée pour le travail sous pression et la gestion de situations stressantes, et habileté à maintenir une attitude souple
- Bon jugement, maturité et sens de l'initiative

**Conditions d'emploi**:
**Exigences Linguistiques**

**Diversité et inclusion**

Air Canada est résolument engagée en faveur de la diversité et de l'inclusion et vise à créer un mili

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