Customer Service Representative

7 months ago

SaintBrunodeMontarville, Canada BMO Financial Group Full time

1560 boulevard Montarville St-Bruno-de-Montarville Quebec,J3V 3T7

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment)

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    2 weeks ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    Welcome home!At Cascades, **sustainable development** means **resp**e**cting the true nature** of our 10,000 talents. Our big family put yourself first: - Passion-life balance_ (50% telecommuting, flexible schedule)_ - Group insurance and pension plan with company contributions - Accessible gym space and/or financed sports activities - Profit sharing plan...

  • Customer Service Representative

    2 weeks ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    **CASCADES** Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in...

  • Customer Service Representative

    5 days ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    Welcome home !- At Cascades, sustainable development means respecting the true nature of our 10,000 talents. Our big family put yourself first:- Passion-life balance (50% telecommuting, flexible schedule)- - Group insurance and pension plan with company contributions- - Accessible gym space and/or financed sports activities- - Profit sharing plan (not once,...

  • Customer Experience Representative

    4 weeks ago

    Saint-Bruno-de-Montarville, Quebec, Canada Bell Canada Full time

    Job OverviewWe're seeking a talented Customer Experience Representative to join our team in providing exceptional sales and service experiences to our customers. This role is perfect for individuals who are passionate about delivering outstanding customer care, building strong relationships, and driving sales growth.About the RoleThis full-time position...

  • Customer Service Representative for Technology Solutions

    2 months ago

    Saint-Bruno-de-Montarville, Quebec, Canada Bell Canada Full time

    About the RoleAt Bell Canada, we are seeking a Customer Service Representative to join our team in Saint-Bruno-de-Montarville. As a key member of our retail sales team, you will be responsible for providing exceptional customer service and technical support to customers.Job DescriptionWe value diversity and provide a supportive community where all team...

  • Customer Service Representative

    4 months ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    **Welcome home!** At Cascades, **Sustainable Development** means** Respecting the True Nature** of our 10,000 talents. We put you first: - Flex and connected mode (telecommuting, flexible schedule) - Profit sharing plan - Telemedicine, Group insurance and pension plan with company contributions - Accessible gym space or annual flexible reimbursement...

  • Customer Service Representative

    7 months ago

    Saint-Bruno-de-Montarville, Canada BMO Financial Group Full time

    1560 boulevard Montarville St-Bruno-de-Montarville Quebec,J3V 3T7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...

  • Customer Service Director

    7 months ago

    Saint-Bruno-de-Montarville, Canada Cascades Full time

    **Welcome home!** At Cascades, **Sustainable Development** means** Respecting the True Nature** of our 10,000 talents. We put you first: - Flex and connected mode (telecommuting, flexible schedule) - Profit sharing plan - Telemedecine, Group insurance and pension plan with company contributions - Accessible gym space or annual flexible reimbursement...

  • Customer Services Officer

    1 day ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:393365 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Customer Services Officer

    1 day ago

    Saint-Bruno-de-Montarville, Canada Alstom Full time

    **Req ID**: 393365 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Customer Services Officer

    6 days ago

    Saint-Bruno-de-Montarville, Canada Alstom Full time

    **Req ID**: 330662 We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of...

  • Customer Services Officer

    6 days ago

    Saint-Bruno-de-Montarville, Canada ALSTOM Full time

    Req ID:330662 We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more...

  • Customer Service Representative

    3 months ago

    Salaberry-de-Valleyfield, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Salaberry-de-Valleyfield is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...

  • Customer Service Representative

    3 months ago

    Saint-Georges, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Saint-Georges. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Take customer orders efficiently and...

  • Customer Service Representative

    3 months ago

    Salaberry-de-Valleyfield, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to work at our food counter. Key responsibilities include taking customer orders, preparing food items, and providing excellent customer service.Key Responsibilities:Taking customer orders and preparing food items according to customer preferences.Maintaining a clean and organized food counter and restocking...

  • Client Service Representative

    7 months ago

    Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time

    **Company Description** ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your...

  • Customer Service Representative

    3 months ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are looking for a Customer Service Representative to join our team at beBee Professionals in Saint-Eustache.Key Responsibilities:Take customer orders, prepare food items, and provide excellent customer service at our food counter.Maintain a clean and organized food counter, restock supplies, and handle cash and card payments...

  • Customer Service Representative

    3 months ago

    Saint-Hyacinthe, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Saint-Hyacinthe is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...

  • Customer Service Representative

    2 weeks ago

    Saint-donat-de-montcalm, Canada National Bank of Canada Full time

    **Primary Locations**: **Saint-Donat-de-Montcalm, Quebec** **Employee Status**: **Regular** **Schedule**: **Part-time** As a Customer Service Representative at National Bank, you'll live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. With your courteous and friendly approach, you’ll...

  • Customer Service Representative

    2 weeks ago

    Saint-Augustin-de-Desmaures, Canada National Bank of Canada Full time

    **Primary Locations**:Saint-Augustin-de-Desmaures, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Part-time**: **Hours Number**:25**: As a Customer Service Representative at National Bank, you'll live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. With your...