Clinical Assistant

3 months ago

Langley, Canada MedPro Respiratory Care Full time

**About Us**:MedPro Sleep Apnea Clinic is a leading healthcare provider specializing in sleep apnea diagnosis and treatment. We are committed to improving the lives of our patients through comprehensive care and exceptional service. Our team is dedicated to providing quality healthcare solutions, and we are currently seeking a Receptionist to join our dynamic team.

**Position Overview**:As a Receptionist at MedPro Sleep Apnea Clinic, you will play a pivotal role in ensuring a positive patient experience while assisting our clinical staff. Your primary responsibilities will include managing patient interactions, providing excellent customer service, and supporting clinic operations. This position offers a unique opportunity to work in a healthcare setting where your interpersonal skills and sales experience will be highly valued.

**Key Responsibilities**:
**Patient Interaction**: Greet and assist patients with warmth and professionalism as they arrive at the clinic. Create a welcoming and comfortable environment for all visitors.

**Appointment Scheduling**: Manage patient appointments, ensuring efficient scheduling and rescheduling when necessary. Coordinate with clinical staff to optimize appointment availability.

**Patient Records**: Maintain and update patient records accurately and confidentially in compliance with healthcare regulations.

**Customer Service**: Provide excellent customer service by addressing patient inquiries, concerns, and needs promptly and effectively. Assist patients in completing necessary forms and documents.

**Sales Support**: Utilize your sales experience to educate patients about our services, products, and treatment options. Assist in presenting and explaining financial and insurance-related information.

**Clinic Support**: Assist clinical staff with administrative tasks, such as preparing patient rooms, managing inventory, and ensuring a clean and organized clinic environment.

**Communication**: Collaborate with team members and clinical staff to ensure seamless coordination of patient care. Relay messages, requests, and important information accurately.

**Quality Assurance**: Maintain a high standard of quality and professionalism in all patient interactions, ensuring a positive and comfortable experience.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
- Previous customer service experience in a healthcare or related field is preferred.
- Sales experience and the ability to effectively communicate treatment options is a strong advantage.
- Exceptional interpersonal and communication skills.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Strong attention to detail and commitment to patient confidentiality.

**Benefits**:

- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities

At MedPro Sleep Apnea Clinic, we value diversity and are committed to creating an inclusive and supportive workplace. We encourage individuals from all backgrounds to apply.

Pay: $22.00-$25.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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