Shipment Resolution Support Representative

6 months ago


Richmond, Canada Purolator Full time

**It’s not a package. It’s a promise®.**:
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elements we brave, the promises we deliver -** it’s all possible because of our people**. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, **we go there** for you too.

**Job Description: Shipping Resolution Support Representative,**

**Tuesday to Friday, 25 hrs/wk - shifts vary, between 1300 - 2100 & Sat 1200 - 2000**
- Working on various programs on computer
- Resolution of problem shipments, returns
- Dealing with customers/contact centers via phone
- Scanning/sorting/moving freight in and around the department
- Assisting the retail staff and other clerical staff when required
- Processing damages, retapes and completion of documents
- Tracing shipments for customers
- Other duties (as assigned)** Qualifications**
- Team Player
- PC literate
- Excellent organizational skills - ability to prioritize work and meet tight deadlines
- Excellent interpersonal skills
- Able to work independently
- Must be able to lift 70lbs
- Self motivated, enthusiastic, energetic, well groomed
- Excellent communication skills both written and verbal
- High level of attention to detail
- Able to work within strict time deadlines
- Able to work in a fast paced and demanding environment** POSTING DETAILS**
**Location**:541 - Richmond
**Working Conditions**: Warehouse Environment; Retail Center Environment

**Posting Number: 63821**
- Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.



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