Digital Specialist

3 months ago

Ottawa, Canada TD Bank Full time

**Work Location**:
Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**Department Overview
**At TD Wealth Contact Center, our wealth specialists will work with you to help you achieve your financial goals through a comprehensive range of self-serve and phone support. Growing and making the most of your assets is at the heart of what we do. Alongside caring **colleagues and supportive leaders, **you’ll make a meaningful difference to our business, our customers, and our communities.
**We service over a million customers, supported by 1300+ wealth professionals across three distinct lines of business (Direct Investing, Money-In Advice, and Financial Planning Direct).
**Job Details**

**What **You **’ **ll **Do**

**TD Wealth **'s **Digital Enablement team **provides **inbound **support to TD Wealth business partners **and **wealth **clients **. Our **digital **specialists own, **escalate **and resolve **digital **issues raised by business partners while delivering exceptional experiences.**

**It starts when you pick up the phone or log in online. With each conversation, **you'll **be playing one of the most important roles supporting our **clients **and partners' satisfaction with TD. Every day, you will:
- **Make people’s day**:Create a positive business partner experience at every interaction**
- **Solve problems efficiently**:Efficiently manage expectations/concerns through **strong communication **skills, both verbal and written **. **Ensure issues ar **e **proactively escalat **ed **when necessary**
- **Achieve your goals**:instill confidence in our business partners by **d **emonstrat **ing **solid knowledge of the business and TD Wealth products & services **, while meeting productivity goals.**
- **Never stop learning**:a **ctively **participate **in ongoing training and coaching support to help you continue to grow and develop in your role **.**

**Bring your whole self to work and have fun This is your chance to define every new day, embrace **the adventure **and make a meaningful contribution that helps to deliver results and **accomplish **great things **for your career and the clients of TD Most importantly, **you'll **be our voice at TD. Every phone call you answer, every message you send is your chance to shine
**Where **You’ll **Work**

**This role **operates **in a hybrid workplace model as there is a mix of collaborative and independent activities associated with this position. You are expected to work from a TD **premise **at least 2 days a week and you have flexibility to work from your secure, private home office on other days. The hiring manager will provide more information on how this works for their team.**

**Job Requirements**

**What You Need to Succeed**

**We’re **proud to work with a group of diverse colleagues. If you have relevant experience that **isn’t **mentioned below, tell us about it in your resume or cover letter.**
- **High school diploma**
- **Exceptional listening skills and a curiosity to help clients and partners meet their needs and resolve complaints. (Preference given to those with experience in financial or service industries.)**
- **D **igital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.) **.**
- **Flexibility, resiliency, and a positive attitude when responding to challenging situations.**
- **Integrity **when managing sensitive client information in alignment with **Regulatory and Compliance guidelines related to servicing and sales practices **.
**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**

**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.**

**Our Total Rewards Package**
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being go

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