Branch Technology Specialist

3 months ago

Winnipeg, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

The RBC Dominion Securities Branch located in Winnipeg is looking for a Branch Technology Specialist to join their team

**What will you do?**
- Provide technology and hardware support to branch staff, ensure hardware in the branch (monitors, desktops/laptops, phones, printers, etc.) are kept in working condition and replaced when necessary.
- Support branch users with set up of VPN/Citrix/BYOD Mobility.
- Identify computer hardware, software and telecommunication malfunctions and take action to resolve issues.
- Identify any issues that are not technology related and engage the appropriate team.
- Responsible for branch technology initiatives, including coordinating rollout training schedules, promoting training sessions and national/regional training calls, hardware refresh, etc.
- Provide project leads in Business Initiatives with feedback on break/fix issues and data integrity issues.
- Proactive communication with branch staff to assess and support, including walking around to speak with branch staff in person. Participate in monthly technology conference calls and quarterly operation/admin meetings, sharing ideas and providing feedback.

**What do you need to succeed?**

**Must-have**
- Exceptional attention to detail and mature/positive attitude
- Professionalism and ability to manage highly confidential information
- Excellent people skills, ability to manage different personalities
- Ability to prioritize daily tasks, multi-task, and deal with a variety of personalities (internal & external)
- Ability to quickly shift priorities and deliver results
- A strong interest and understanding of IT

**Nice-to-have**
- Knowledge of RBC Dominion Securities’ systems and procedures, an asset
- Post-secondary degree/diploma

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services

**Job Skills**

Critical Thinking, Data Administration, Detail-Oriented, Groupware Administration, Insurance Policies, Insurance Regulatory Law, Office Tools, System Applications, Teamwork, Web-based Facilities and Tools

**Additional Job Details**

**Address**:
201 PORTAGE AVE:WINNIPEG

**City**:
WINNIPEG

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-09-17

**Application Deadline**:
2024-10-01

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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