Technology Support Specialist

1 week ago


Winnipeg, Manitoba, Canada Royal Bank of Canada> Full time
About the Role

We are seeking a highly skilled Technology Support Specialist to join our team in Winnipeg. As a key member of our technology team, you will be responsible for providing exceptional technical support to our branch staff, ensuring that all hardware and software systems are running smoothly.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to branch staff, including troubleshooting hardware and software issues, installing and configuring new equipment, and performing routine maintenance tasks.
  • System Administration: Manage system access requests, coordinate user onboarding, and complete regular security audits to ensure compliance with company policies and procedures.
  • Network Management: Monitor and maintain network performance, troubleshoot connectivity issues, and ensure seamless integration with other systems and applications.
  • Training and Development: Design and deliver training programs to enhance the technical skills of branch staff, stay up-to-date with industry trends and best practices, and continuously improve processes and procedures.
Requirements
  • Education: Post-secondary degree or diploma in Computer Science, Information Technology, or related field.
  • Experience: Minimum 2 years of experience in technical support, system administration, or related field.
  • Skills: Excellent communication and problem-solving skills, ability to work independently and as part of a team, proficiency in ITIL framework, and knowledge of RBC Dominion Securities' systems and procedures.
  • Salary: $70,000 - $90,000 per annum, depending on experience.
Benefits
  • Total Rewards Program: Comprehensive program including bonuses, flexible benefits, competitive compensation, commissions, and stock options.
  • Professional Development: Opportunities for training, mentorship, and career advancement.
  • Culture: Dynamic, collaborative, progressive, and high-performing team environment.


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