Technical Support Specialist

3 weeks ago


London, Canada Matrix LabourLeasing Ltd. Full time

**Location city(s)**:London, Toronto, Winnipeg

**Work Style**: Hybrid Flex - 1 day/week in office

**End Date**: December 26, 2023

**Pay Rate**:$24.04/hr

**Any specific tools/skillset**:

- 5+ years of applicable Windows and RedHat Linux Administration experience.
- 5+ years' experience provisioning and supporting complex non-production or production environments in a large organization.
- 3+ years of experience with VMware Virtualization engine.
- 3+ years of experience with Windows and RedHat Linux Patch management.
- 1+ years of experience with automation using Ansible.
- 1+ years of experience with AD and DNS service.
- Knowledge of Scripting languages such as Powershell and Python.
- Demonstrated ability to perform systems analysis to resolve performance and capacity issues, and optimal use of infrastructure.
- Understanding of Windows system security and hardening standards like CIS.
- Knowledge of ITIL processes.
- Knowledge of source code management tool like GIT and IDE like VSCode.
- Knowledge of Ansible Tower/AWX will be an asset.
- Experience with Cloud platforms like Azure or AWS will be an asset.

**Role profile description**:

- Ensure an appropriate level of reliability of technology and operating systems to meet current service level agreements and future business needs.
- Collaborate closely with the other Windows Administrators
- Handle service requests, incidents, and change requests.
- Participate in patch management, configuration management and upgrades
- Participate in various infrastructure improvement projects
- Develop, implement, support, and document automation for more effective systems support.
- Ensure infrastructure in disaster recovery site is healthy.
- Participate in disaster recovery tests.
- Be available for on-call support (rotational basis).
- Document the different activities and procedures

**About Matrix LabourLeasing Ltd.**:
Matrix Labour Leasing is a full-service recruitment agency specializing in the placement and administration of the skilled trades workforce all across Canada. We have been in business for over nineteen years and have placed over 4,000,000 employment-hours in the Canadian workforce. We have been recognized as one of Alberta Venture’s Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary.As a leader in our industry, Matrix remains committed remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best in class managed services in Payroll and Back Office Support. We are proud to serve the following industries:Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction



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