Permanent Full-time Position Description: Venue

5 months ago

Whistler, Canada Arts Whistler Full time

**Permanent Full-time Position Description: Venue Services Lead**

The Venue Services Lead reports directly to the Venue Sales Manager. This role is responsible for ensuring customer service excellence for venue bookings, event set-up, building operations, and guest information services. They are responsible for the coordination of bookings with clients and AW staff. The Venue Services Lead will work with the venue team to ensure effective and quality-based event execution and smooth day-to-day operations.

**This position reports directly to**: Venue Sales Manager

Hours of work: 40 hours per week. Position requires ability to work evenings, weekends and holidays. Standard operating days are Tuesday to Saturday, other days may be required as necessary.

**Key Responsibilities**:

- Executed day-to-day operations for the Maury Young Arts Centre, including opening and closing procedures, event execution, office duties, building operations, and customer service.
- Deliver high-quality and comprehensive customer service at the Arts Centre front desk, including ticket sales, shop sales and information services
- Provide front desk training for casual, short-term and other staff, as required.
- Primary point of contact for booking spaces inquiries and venue rental services at the Maury Young Arts Centre.
- Proficient use of computer systems to deal with inquiries, rental quotes and customer record management. Explore leads and reach out to repeat clients for rentals.
- Follow-up with clients in a timely manner to confirm bookings and secure deposit payment.
- Determine client requirements and produce accurate communications and quotes for bookings.
- Monitor customer bookings, ensuring they start and finish at scheduled times and adhere to venue capacity requirements.
- Provide client support for bookings and events in the Maury Young Art Centre.
- Coordination of room set-ups and equipment requirements for internal and client bookings.
- Ensure the safety of patrons, volunteers, and staff with adherence to emergency procedures, conduct policies, and responsible service of alcohol policies.
- Operation of box office operations, including liaising with service provider (Showpass), AW staff, venue clients and guests.
- Manage volunteer requirements and outreach via Volgistics (or alternative) software.
- Janitorial and waste removal service contract liaison.
- Building maintenance monitoring and upkeep actions (with Technical Director).
- Support other Arts Whistler programs and initiatives throughout the year.
- Other duties as required.

**Qualifications and Experience**:

- Education or experience working in administration, customer service, and event support within an event venue, hotel, or similar.
- Friendly and customer-service focused.
- Positive, kind, plays well with others.
- Excellent business-oriented written and oral communication
- Excellent project and time management skills.
- Professional, enthusiastic, results-driven, eager to learn, and easy to work with.
- Ability to work both independently and collaboratively as a team player.
- Solutions-oriented with the ability to identify and manage challenges.
- Ability to work with diverse groups and individuals, often under high pressure and fast-paced conditions, to efficiently meet objectives and client needs.
- Attention to detail and commitment to seeing a job through from start to finish.
- High-energy individual who is flexible, with excellent problem-solving skills.
- Ability to sustain physical activity including but not limited to walking up and down stairs, pushing carts, lifting and setting up tables and chairs as needed. Must be able to lift a minimum of 23 kgs/50 pounds.
- Strong proficiency in Microsoft Office software including Word, Outlook, Access, and Excel and eager to learn new systems.
- Class 5 Driver’s License.
- Serving It Right Certificate.
- Available to work varied hours, including evenings and weekends.
- Experience with venue booking software Event Temple or similar program.
- Working knowledge of event equipment and A/V.
- Occupational First Aid Level 1.
- Food Safe Certificate.

**Remuneration**:

- Hourly wage range $24.00 - $25.50 (based on qualifications.)
- Schedule flexibility.
- 100% Extended Medical Benefits coverage.
- Recreation/Ski pass financing.
- Paid sick days that exceed the provincial minimum.
- Working in a creative environment.
- Positive team culture.

**Learn more about Arts Whistler**:
**Job Types**: Full-time, Permanent

**Salary**: From $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Application question(s):

- Do you currently live within 45-60 minutes drive of Whistler?

Work Location: In person

  • Full-time Permanent Programs and Events

    5 months ago

    Whistler, Canada Arts Whistler Full time

    Reporting directly to the Programming Director (PD), you will take the lead role in executing all programming elements of select Arts Whistler events and programs. Programs and Events Coordinator (PEC) may also be included in content creation and/or the operational execution team of other events in collaboration with the event lead for that specific...

  • Permanent Full-time Programs

    5 months ago

    Whistler, Canada Arts Whistler Full time

    Arts Whistler is a registered charity established in 1982 (as the Whistler Arts Council) with a mandate to build and integrate arts into the fabric of the Whistler community. We make art happen! **Position Description - Arts Whistler - Programs and Events Manager** The Programs and Events Manager (PEM) reports directly to the Executive Director (ED), and...

  • Physiotherapist- Permanent Full Time

    4 months ago

    Whistler, BC, Canada Lifemark Health Group Full time

    Physiotherapist- Lifemark Whistler Physiotherapy As Canada's largest physiotherapy company, Lifemark is passionate about enriching the health of Canadians through movement. If you're a clinician who thrives in a dynamic out-patient clinic, is eager to learn more, and is passionate about helping our clients get back to life, you belong here! Location: 4370...

  • Physiotherapist- Permanent Full Time

    3 months ago

    Whistler, BC, Canada Lifemark Health Group Full time

    Physiotherapist- Lifemark Whistler Physiotherapy As Canada's largest physiotherapy company, Lifemark is passionate about enriching the health of Canadians through movement. If you're a clinician who thrives in a dynamic out-patient clinic, is eager to learn more, and is passionate about helping our clients get back to life, you belong here! Location: 4370...

  • Physiotherapist- Permanent Full Time

    1 week ago

    Whistler, BC, Canada Lifemark Health Group Full time

    Physiotherapist- Lifemark Whistler Physiotherapy As Canada’s largest physiotherapy company, Lifemark is passionate about enriching the health of Canadians through movement. If you’re a clinician who thrives in a dynamic out-patient clinic, is eager to learn more, and is passionate about helping our clients get back to life, you belong here! Location:...

  • Physiotherapist- Permanent Full Time

    2 weeks ago

    Whistler, BC, Canada Lifemark Health Group Full time

    Physiotherapist- Lifemark Whistler Physiotherapy As Canada’s largest physiotherapy company, Lifemark is passionate about enriching the health of Canadians through movement. If you’re a clinician who thrives in a dynamic out-patient clinic, is eager to learn more, and is passionate about helping our clients get back to life, you belong here! Location:...

  • Full Time Room Attendant

    5 months ago

    Whistler, Canada Whistler Village Inn + Suites Full time

    **Join our Adventure Service Team!**: **WE OFFER** - A great work environment with opportunities for development and career advancement - 40% off meals in the Keg Restaurant - Free coffee and tea service - Training for advancement - Use of facilities (Gym, Sauna, Hydro Spa and Pool) - Highly competitive compensation in Whistler - Accommodation discount with...

  • Full Time Housewares Sales Associate

    5 months ago

    Whistler, Canada WHISTLER HOME HARDWARE Full time

    **Home Hardware is Whistler's everything store that has been serving the community for over 25 years. We stock a wide range of products from nuts and bolts to furniture and kitchenware. Our wonderful staff has a range of knowledge and experience that can help you in any situation.** **STAFF ACCOMMODATION AVAILABLE** We are looking for an enthusiastic...

  • Full Time Room Attendant

    5 months ago

    Whistler, Canada Whistler Village Inn + Suites Full time

    Discover the perfect mix of value and location, right in the heart of Whistler. Rustic and inviting, Whistler Village Inn + Suites offers an authentic mountain resort feel, only steps away from the bustling restaurants, bars and boutiques of Whistler Village. Whistler and Blackcomb Mountains are the beautiful backdrop to BC’s premier year-round adventure...

  • Full Time Night Auditor

    5 months ago

    Whistler, Canada Pinnacle Hotel Whistler Full time

    '''Duties''' - Perform night audit duties including checking guests in and out, reconciling accounts, and preparing reports. - Provide excellent customer service to guests, addressing their inquiries and resolving any issues that may arise. - Handle guest requests and ensure their satisfaction during their stay. - Maintain accurate records of guest...

  • People & Culture Coordinator

    5 months ago

    Whistler, Canada Gibbons Whistler Full time

    Join the Gibbons People and Culture Team and help us achieve our core purpose of ‘Making People Happy’! The People and Culture Coordinator is essential to ensuring we attract and retain the right talent and create a successful onboarding experience for new team members. This is a key support role with a focus on recruitment and selection, new hire...

  • Venue Operations Manager

    5 months ago

    Whistler, Canada Encore Global Full time

    **Position Overview**: Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event...

  • Support

    5 months ago

    Whistler, Canada Gibbons Whistler Full time

    If you’re a hardworking morning person we have a great opportunity for you! We are seeking reliable **Morning Venue Support** **to join our team! **The Role**: This part-time position will typically be between 5 AM and 10 AM, totaling around 3 hours per day. Your primary responsibility will be readying the patios in the morning for our F&B venues,...

  • Entertainment Manager

    4 weeks ago

    Whistler, Canada Gibbons Whistler Full time

    **Core Purpose** Making People Happy **Vision** To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and...

  • Full Time Service Lead

    2 months ago

    Whistler Resort Municipality, Canada Sierra Window and Property Services Full time

    div>Sierra Window and Property Services is a full-service exterior maintenance cleaning and snow removal company based in Whistler, BC. We service multi-unit properties as well as hundreds of residential clients every year.We are currently recruiting for a Home Services Crew Lead to join our team. We are searching for an individual who takes pride in...

  • Skeleton Operations Coordinator

    1 month ago

    Whistler, British Columbia, Canada Invictus Games Vancouver Whistler 2025 Full time

    About the RoleThe Invictus Games Vancouver Whistler 2025 is seeking a highly organized and detail-oriented Skeleton Lead to play a key role in the operational fulfillment of the Skeleton event at the Whistler Sliding Centre. This position involves coordinating all aspects of venue operations in partnership with the venue owner, as well as assisting with the...

  • Skeleton Operations Coordinator

    1 month ago

    Whistler, British Columbia, Canada Invictus Games Vancouver Whistler 2025 Full time

    About the RoleThe Invictus Games Vancouver Whistler 2025 is seeking a highly organized and detail-oriented Skeleton Lead to play a key role in the operational fulfillment of the Skeleton event at the Whistler Sliding Centre. This position involves coordinating all aspects of venue operations in partnership with the venue owner, as well as assisting with the...

  • Skeleton Operations Coordinator

    4 weeks ago

    Whistler, British Columbia, Canada Invictus Games Vancouver Whistler 2025 Full time

    About the Role:The Skeleton Lead will play a crucial role in the operational fulfillment of the Skeleton event at the Whistler Sliding Centre. This position involves coordinating all aspects of venue operations in partnership with the venue owner, as well as assisting with the planning and delivery of the sport competition for 2 days of Skeleton within the...

  • Skeleton Operations Coordinator

    4 weeks ago

    Whistler, British Columbia, Canada Invictus Games Vancouver Whistler 2025 Full time

    About the Role:The Skeleton Lead will play a crucial role in the operational fulfillment of the Skeleton event at the Whistler Sliding Centre. This position involves coordinating all aspects of venue operations in partnership with the venue owner, as well as assisting with the planning and delivery of the sport competition for 2 days of Skeleton within the...

  • Line Cook

    5 months ago

    Whistler, Canada Gibbons Whistler Full time

    **The Longhorn Saloon and Black’s Pub **is on the lookout for **Breakfast Cooks!** As a Breakfast Cook, you will play a crucial role in elevating our breakfast offerings at either Longhorn Saloon or Blacks Pub. This position involves not only the hands-on preparation of delicious breakfast items but also active collaboration with the kitchen team to...