Virtual Hub Administrative Specialist

3 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**: Virtual Hub Administrative Specialist

**Department**: Insight Health Solutions

**Posting ID**:2023-33748

**Role Level**:Admin Clerical (AC05-$25.68-$32.12)

**Status**: Permanent Full Time

**Site**: Bristol Circle or Q-Site

**Shift**: Monday-Friday (08:00-20:00)

**Posted**: July 5, 2023

**Internal Deadline**: July 12, 2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Position Summary**:
Reporting to the Manager, Insight Health Solutions, the Virtual Hub Administrative Specialist will perform a variety of duties related to office management and administrative support. Additionally, the administrative specialist will support the manager on new virtual hub program development and other initiatives, handle customer service complaints as well as mentor less experienced staff.

**Responsibilities**:
This position will perform clerical duties associated with the department:

- Oversees the administrative processes of the various virtual hub programs (SCOPE, LTC and Solutions Clinic
- Acts as resource person for all virtual hub programs
- Prepares monthly statistical reports and indicators for management and business meetings
- Monitors activity trends and timelines in programs ensuring contractual and clinical obligations are met
- Evaluates processes to improve procedures, workflows, operational efficiency and customer service
- Acts as resource for matters concerning clients, policies, procedures and information as it relates to service delivery
- Involved in virtual hub business development: marketing material, preparation of proposals and networking
- Order, maintain and organize office supplies/inventory
- Maintain changes to the master schedule
- Answer and direct phone calls
- Organize and schedule in-person and virtual meetings/appointments

**Key Qualifications**:

- College Diploma or equivalent experience
- Minimum 3 years of related experience in WSIB Specialty Programs as well as Wellness and Rehabilitation
- Advanced knowledge of Epic
- Ability to independently problem-solve
- Demonstrates an ability to adapt new office workflows and technology
- Excellent verbal and written communication skills
- Strong organizational and effective time management skills combined with the ability to prioritize tasks to meet the demands and timelines of day-to-day operations
- Experience in the management of projects and launching of new programs and initiatives
- High degree of accuracy and attention to detail when performing a wide variety of tasks-
- Where these factors are relatively equal seniority shall govern providing the successful applicant._- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
- All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
- Trillium Health Partners is identified under the French Language Services Act._

**_

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