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Inbound Fraud Advisor- Overnight

1 month ago

North York, Canada Scotiabank Full time

Requisition ID: 166626

Join the Global Community of Scotiabankers to help customers become better off.

**_
When you join Scotiabank, you’re part of an internationally recognized, award-winning workplace_**

Within Global Operations, you’ll be contributing to a high-performing culture focused on servicing our customers. Our emphasis is on building the teams’ expertise and maintaining a solid risk management culture, while improving the effectiveness and efficiency of our operations. You will be part of a team that ensures a corporate culture built around high performance and continuous improvement, recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

Within the Fraud department, we enable the bank’s strategy by safeguarding our customers and the bank through best-in-class fraud management, customer, and employee experiences.

We are hiring for a number of positions within the Fraud department at our North York office. The office is located at 90 Wynford Drive; it's TTC accessible and has free parking for employees.

**What will your role be?**
- Answer incoming calls from customers and respond to fraud-related inquiries
- Demonstrate your passion for superior customer service and use problem-solving skills to resolve issues
- Carefully review declined transactions and authorize any transactions that are deemed legitimate through analysis and customer verification
- Accurately complete online fraud reports and arrange card replacements for customers affected by fraud

**Do you have the skills that will enable you to succeed?**
- You are flexible to work during the hours of operation
- You are an active listener, demonstrate empathy to customers, and enjoy building relationships with customers to gain their loyalty
- You enjoy working in a fast-paced, changing environment

**Working Conditions**
Work in a standard office-based environment; non-standard hours are a common occurrence. This position is primarily non-physical in a standard office environment with personal computer and telephony equipment.

**Working Hours**

The following shifts are available:

- Monday to Friday12am-8am
- Tuesday to Saturday 12am-8am
- Sunday to Thursday 12am-8am

**Why join Scotiabank?**
- We value our employees and are fully invested in professional development
- We offer a competitive compensation and benefits package
- We recognize, reward, and encourage high-performance
- Our North York office is bright and modern, is TTC accessible and has free parking for employees
- We prioritize diversity and inclusion and value every voice

**_

Location(s): Canada : Ontario : North York