Manager Release Management

4 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 44989

**Job Category**:Information & Technology

**Division & Section**:Technology Services, Project and Strategy Delivery

**Work Location**:Metro Hall, 55 John Street, Toronto, M5V 3C6

**Job Type & Duration**:Full-time, Permanent

**Salary**:$140,000.00-$176,439.00, TM5332 and wage grade 9.0.

**Shift Information**: 35 hours per week, Monday to Friday

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 14-FEB-2024 to 23-FEB-2024

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
- Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.
- Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
- Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

Leading the newly created Release and Quality Assurance Practice / Strategy team, the Manager Release Management will build, develop, and lead a team who deliver the best quality solutions to our stakeholders using best practices in quality assurance and release management. You will play a key role in the transformation of our platforms, practices, and technologies, as you lead your team to provide seamless support to our clients and partners.

**Specifically, you will provide leadership in the areas of**:
Release Program Development & Management
- Establish scalable Release Management practice to support accelerated systems modernization programs
- Create and evolve continuous release framework across development team supporting environment management, data refresh activities and continuous release of new test functions into pre-production environments.
- Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
- Conduct exploratory testing and risk analysis for complex features, e.g., those that span across platforms or teams.

Process Improvement
- Seek automation opportunities and deliver efficiency and quality checks into the testing cycle with the goal of improving speed to market and quality.
- Identify opportunities to reduce testing time and effort by automating repeatable tests.
- Research, recommend, and implement new testing technologies and practices, such as incorporating machine learning.
- Define and champion quality and testing best practices among development teams.
- Enhance and maintain the test automation framework.

Collaboration & Partner Engagement
- Actively engage program delivery, operations and external user teams in release management strategies, testing and validation including operational readiness testing for large programs
- Collaborate and share information on quality control and standard release management process, with Continuous Integration & Continuous Deployment (CICD) pipeline team, testing teams and testers, e.g., create and grow a community of practice. Support user acceptance testing conducted by business partners or end users.
- Plan, create, execute, and automate test cases, working with business partners, developers, and other stakeholders.

Culture and Team Leadership
- One Team: Cultivating a sense of unity where each member understands their purpose and impact.
- Performance & Resiliency: Building high performance and resiliency through modeling standards, trust, transparency, and respect.
- Creativity and Innovation: Encouraging creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
- Equity and Accountability: Respecting each other's ideas and leaning into equity and

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