Customer Service and Procurement Assistant

3 weeks ago


Montréal, Canada SmartD Technologies Inc Full time

SmartD Technologies is disrupting the century-old industry of electrical motor control with the introduction of its Silicon Carbide-based variable frequency drive (VFD). The SmartD Clean Power VFD brings more efficiency, extended motor lifetime and simplified engineering to this market.

As we increase our market presence and ramp-up production we’re looking for a talented individual who will be the customer face of SmartD operations

If you’re passionate about working with customers and seeing them succeed; and
If you want to have an impact on bringing a disruptive product to market.

Then, you should contact us right away. (Or read-on to get details of who we’re looking for.)

**You should be an expert in**:

- Customer service, production scheduling;
- Verbal and written communication in English and French with customers and internal stakeholders;
- And if you are familiar procurement, transportation and customs clearance all the better;
**And this is what we’d expect of you**:

- Receive, review and confirm customer orders;
- Use software to record sales, customer contact and shipping information, and other data;
- Work closely with manufacturing to create and schedule work orders;
- Work closely with finance to verify and/or establish customer credit;
- Prepare transportation and customs paperwork for customer shipments;
- Communicate directly with customers to clarify order details and status;
- Promptly respond to customer enquiries;
- Source components and subassemblies from suppliers;
- Support ad hoc procurement for R&D and the rest of the organization;
- Provide accounts payable and accounts receivable support to the finance team;
Our offices are located in downtown Montreal, near Georges-Vanier, Lucien-L’allier and Bonaventure Station.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$65,000.00 per year

**Benefits**:

- Extended health care
- Life insurance
- Paid time off
- Stock options

Schedule:

- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Procurement: 1 year (preferred)
- Accounting software: 1 year (preferred)

**Language**:

- French (preferred)
- English (preferred)

Work Location: Hybrid remote in Montréal, QC H3J 1S9



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