Customer Service and Sales Coordinator
2 months ago
**Customer Service and Sales Coordinator**:
**Primary Purpose**:
The Customer Service and Sales Coordinator will provide exemplary support to ensure the smooth functioning of all operations within the Edwards School of Business, downtown at the K W Nasser Centre building (256 - 3rd Avenue South). The incumbent is expected to work effectively in a team environment and to provide support and guidance on matters related to the K W Nasser Centre operations.
**Nature of Work**:
Reporting to the Business Operations Manager, Executive Education, this position involves working with the online student registration system, receiving payments, answering telephone calls, staffing the front desk, and handling sales inquiries. The work can be extremely detailed with competing deadlines during peak periods. To ensure data integrity, strict attention to detail and high accuracy in data entry is required as the consequence of error is significant to the unit.
In addition to these responsibilities, this role will also require a strong emphasis on sales and hospitality. Our team is responsible for non-credit professional and continuing education for adult learners, and we prioritize creating an environment that embodies the spirit of lifelong learning and exceptional customer service. Therefore, we are seeking individuals who not only excel in administrative tasks but also possess a passion for sales and a dedication to providing a warm and welcoming experience to all our students and visitors.
Customer-service orientation and problem-solving skills are fundamental in this role, where you will have the opportunity to combine administrative efficiency with the personal touch of hospitality, ensuring that each interaction leaves a positive and lasting impression on our learners.
The hours of work are generally 9:00 am to 5:00 pm, however, some flexibility in hours will be necessary. Some travel is required.
**Accountabilities**:
**Registration**
- Responsible for building programs and events in the online registration system on a quarterly basis including both public and custom programs.
- Responsible for the handling of all registration and client payments.
- Maintains student registration databases and client information spreadsheets.
- Issues electronic receipts and other class information as required; prepares and issues invoices, generates registration reports and retrieves information from the registration system, including class lists as requested and according to university policy.
- Recognizes, reviews and corrects registration anomalies, or refers to Manager as required.
**Administrative**
- Responsible for inventory management, pays vendors, and maintains facilities and office supply budget. Oversees other expenses necessary to the day-to-day administrative operations.
- Develop contracts for facilitators, faculty and custom clients using USask agreement templates.
- Responsible for all catering services for on-site operations. Replenish required catering items such as snacks and coffee.
- Serve as property operations / maintenance point of contact for facilities' needs and issues.
- Responsible for the set up and take-down of program workshops. Ensure boardrooms and meeting spaces prepared prior to use at onsite and offsite locations.
- Other duties as assigned.
**Stakeholder and Customer Service**
- Participate in development of marketing materials such as eblasts, videos, and social media creative and content.
- Responsible for program evaluation data entry.
- Support top of the funnel lead generation through research, targeting and cold calling.
- Assist with execution of recruitment strategies that generate sales leads to increase participant numbers and fill program seats and custom programming.
**Q**ualifications**:
**Education**:
Successful completion of a relevant undergraduate degree or other equivalent education (degree) and experience.
**Experience**:
A minimum of three years of related experience in a customer-service oriented environment is required. Demonstrated proficiency using Microsoft Word and Excel is required. Previous experience and understanding of catering ordering, food safety, dietary restrictions and online registration systems is an asset. An equivalent combination of education and experience will be considered.
**Skills**:
- A high degree of customer service aptitude, with the ability to provide timely and courteous service under stressful conditions with a tactful and friendly approach
- Demonstrated ability to be self-motivated, with the ability to take direction, work effectively and show initiative; proficient proven problem-solving abilities with the ability to respond in a timely manner.
- Demonstrated ability to make discretionary decision making as required
- Meticulous attention to detail, and demonstrates accuracy in all aspect of their work including data entry
- Possesses the ability to learn new technology and procedures quickly, and retain information
- Ability t
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