Utility Billing Clerk

2 weeks ago


Victoria, Canada Capital Regional District Full time

**Utility Billing Clerk**:
**Summary**
This position provides exemplary customer service to CRD Integrated Water Services including front line reception and cashier duties by responding to customer inquiries, receiving and processing payments for utility accounts and other departmental revenue, as well as administrative duties for the Financial Services Division.

**Key Duties & Responsibilities**
- Provides front-line cashier services by receiving and posting payments for approximately 25,000 utility accounts and miscellaneous departmental revenue into computerized financial system.
- Provides front-line reception duties including internal and external inquiries, receiving tenders and aiding visitors for scheduled appointments.
- Receives and calculates adjustments for changes in ownership/tenancy, following up on queries with law firms or owners when applicable.
- Verifies customer payments made on account through system reporting, correcting adjustment when applicable.
- With the approval of the Supervisor, applies applicable bylaw fees or adjustments to customer accounts.
- Tabulates and balances cash, cheques, direct/debit, telephone, computer and bank payments for water accounts and miscellaneous revenue.
- Processes bank deposits and meets daily bank deposit deadlines.
- Co-ordinates new utility services and meter installations with the Engineering and Operations Division.
- Receives new and updated customer information and inputs relevant information into computerized utility billing system.
- Initiates work notifications for the attention of the Operations Division following up with customer when applicable.
- Responsible for courier and mail service, sorts and delivers received items to appropriate divisions.
- Responsible for the administration and balancing of Petty Cash fund.
- Updates and maintains billing department procedures manual.
- Performs accounting and general administration duties using SAP, Excel and Word, and clerical office work.
- Initiates customer calls regarding delinquent accounts prior to shut-off service.
- Orders and maintains inventory of office supplies.
- Assists with processing and bulk mailing of water invoices.
- Follows all policies, procedures and standards of the CRD.
- Performs other related duties as required.

**Key Skills & Abilities**
- Excellent communication (verbal and written), interpersonal and customer service skills.
- Strong accurate keyboarding and data entry skills.
- Strong ability to difuse and resolve difficult customer service situations in person and by telephone.
- Strong ability to complete accurate reconciliations and calculations with accuracy and speed.
- Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
- Good ability to work with and perform utility billing from an ERP system (SAP preferred).
- General switchboard operation experience.
- Considerable experience with cash handling.
- Strong ability to plan, organize and prioritize workload and work effectively under deadline pressures.
- Strong ability to follow direction and ask for clarification when required.

**Qualifications**
- Certificate in a related discipline
- A minimum of 2 years' directly related experience

**Certifications**
- Valid BC Driver's Licence

**APPLICATIONS**

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : 2 years to less than 3 years



  • Victoria, British Columbia, Canada Capital Regional District Full time

    Utility Billing Clerk:SummaryThis position provides exemplary customer service to CRD Integrated Water Services including front line reception and cashier duties by responding to customer inquiries, receiving and processing payments for utility accounts and other departmental revenue, as well as administrative duties for the Financial Services Division.Key...

  • Utility Clerk I

    3 weeks ago


    Victoria, Canada District of Saanich Full time

    Description: The Revenue Services Division of the Finance Department is seeking a temporary full-time Utility Clerk I. The position involves daily activities related to utility metering and billing functions. Mainly responding to routine counter, telephone, electronic or written enquiries from the public, outside agencies and other departments...

  • Utility Clerk I

    4 weeks ago


    Victoria, Canada District of Saanich Full time

    Description: The Revenue Services Division of the Finance Department is seeking a temporary full-time Utility Clerk I. The position involves daily activities related to utility metering and billing functions. Mainly responding to routine counter, telephone, electronic or written enquiries from the public, outside agencies and other departments...

  • Utility Clerk I

    5 days ago


    Victoria, British Columbia, Canada District of Saanich Full time

    Description: The Finance Department's Revenue Services Division is looking for a temporary full-time Utility Clerk I to handle daily tasks related to utility metering and billing. The role involves responding to inquiries from the public, outside agencies, and other departments, processing payments, and carrying out clerical duties for the Utility...

  • Billing Clerk

    2 months ago


    Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reports to...

  • Billing Clerk

    2 weeks ago


    Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reports to...

  • Data Analyst

    2 weeks ago


    Victoria, Canada Terra Archaeology Full time

    **About the Company**: Terra Archaeology Limited (Terra) provides professional archaeological consulting services throughout British Columbia. Our work is conducted at the request of First Nations, federal and provincial government agencies and ministries, private sector corporations, and private landowners. Terra Archaeology Limited seeks a full-time Data...

  • Billing Clerk

    3 weeks ago


    Victoria, Canada ColdStar Solutions Full time

    This is a part-time, permanent position with the billing team in Langford; The schedule is 4 hours per day, 5 days a week with the start time being flexible. **Responsibilities** - Data entry into databases, spreadsheets, or other templates - Verifying accuracy and completeness of data - Create invoices, receive and process claims - Creating & maintaining...


  • Victoria, Canada Colwood Dental Group Full time

    The office of Dr. Rob Walker, at the Colwood Dental Group, if looking for a full time Dental Receptionist/Billing Coordinator position in a multi Doctor Dental Practice. We are looking for someone with an outgoing, friendly personality who can create an exceptional patient experience. This is a quick paced position, and the applicant must be able to multi...

  • Billing Clerk

    5 days ago


    Victoria, British Columbia, Canada ColdStar Solutions Full time

    This is a part-time, permanent position with the billing team in Langford; The schedule is 4 hours per day, 5 days a week with the start time being flexible.Responsibilities Data entry into databases, spreadsheets, or other templates Verifying accuracy and completeness of data Create invoices, receive and process claims Creating & maintaining spreadsheets...


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to...


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, patient safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Manager or...


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting...


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to...

  • Clerk

    4 weeks ago


    Victoria, Canada Harris Green Liquor Store Full time

    Overview: We are seeking a motivated Clerk to join our team. As a Clerk, you will play a key role in providing excellent customer service and support in a retail environment. 19+ and Serving it Right is mandatory. **Duties**: - Greet and assist customers in a friendly and professional manner - Process transactions accurately using cash registers - Maintain...


  • Victoria, Canada Rivers Lawn & Garden Maintenance Full time

    '''Duties''' - Enter data into various databases and systems with a high level of accuracy and attention to detail - Maintain and update customer files and Accounts Payable records as needed - Track crew hours for payroll and billing - Assist with administrative duties as assigned - Utilize Quickbooks Online, AOS, Microsoft Excel to organize data - Monitor...


  • Victoria, Canada Rivers Lawn & Garden Maintenance Full time

    '''Duties''' - Enter data into various databases and systems with a high level of accuracy and attention to detail - Maintain and update customer files and Accounts Payable records as needed - Track crew hours for payroll and billing - Assist with administrative duties as assigned - Utilize Quickbooks Online, AOS, Microsoft Excel to organize data - Monitor...

  • Accounts Clerk

    2 months ago


    Victoria, Canada OneFeather Full time

    **Job Title: Accounts Clerk** **Department: Accounting** **Job Type**:Full Time** **Work Location: In office/Hybrid** **About OneFeather**: Transforming the Indigenous Communities of Canada Through Digital Solutions OneFeather is an indigenous technology company deeply committed to breaking down barriers faced by the Indigenous communities in Canada....

  • Accounts Clerk

    4 days ago


    Victoria, Canada OneFeather Full time

    **Job Title: Accounts Clerk** **Department: Accounting** **Job Type**:Full Time** **Work Location: In office/Hybrid** **About OneFeather**: Transforming the Indigenous Communities of Canada Through Digital Solutions OneFeather is an indigenous technology company deeply committed to breaking down barriers faced by the Indigenous communities in Canada....


  • Victoria, Canada Colwood Dental Group Full time

    **Desired Skills**: - 2 years' of experience working in a dental office, (mandatory) - Strong background in billing, insurance and receivables - Process the electronic payments - Monitor various reports to assure timeliness and accuracy, as well as to identify opportunities for improvement. - Prepares daily bank deposit - Generate statements as needed -...