Legal Operations Analyst

7 months ago

Toronto, Canada Equinix Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Legal Operations Analyst - Knowledge Management

**Job Summary**

**Responsibilities**
- Developing the utilization of existing/new assets, KM programs, and tools
- Proposing systems, tools, and processes to manage Legal knowledge in support of legal practices
- Supporting data analytics initiatives with an understanding of taxonomy development and management
- Analyze metrics to assess the impact of knowledge sharing efforts, to identify areas for improvement, refine processes, and implement changes to optimize KM practices within the organization
- Enforcement of the information lifecycle within the content management systems and repositories
- Integrate taxonomies into KM solutions to facilitate search, discovery, and analysis
- **Support the KM program by preparing, maintaining, and executing plans for knowledge and information asset development based on practice area bespoke project roadmaps**
- Conduct research with users and stakeholders to understand the current state of KM and gather feedback
- Audit and inventory content to make recommendations for future readability, suitability, and findability
- **Portfolio administration and reporting**
- Providing regular updates on metrics, including analysis of metrics and recommendations to the KM lead
- Assisting in the creation and execution of project plans, defining scope, objectives, KPIs, schedule, stakeholders, and milestones
- Identifying risks and spearheading mitigation actions
- Spearheading ad-hoc KM initiatives and projects
- **Participating in all aspects of KM related technology development, such as**
- Interviewing stakeholders, preparing reports, gap analysis, and recommendations
- Contributing to design of new and existing technology platforms
- **Supporting the KM Lead, in change management initiatives**
- Supporting change management workstreams to build awareness and drive usage of assets, programs, and tools
- Providing recommendations and feedback to the KM Lead and project leads on process efficiencies
- Provide training and coaching to content contributors to support knowledge management standards of excellence
- Building relationships and effectively collaborating with a variety of stakeholders in One Legal and more broadly within Equinix, and externally with consultants and vendors where necessary
- Providing guidance and leadership to KM projects, implementing valuable process and project improvement initiatives
- Assisting in the development and implementation of key KM initiatives in a capacity as a core team member and SME in KM

**Qualifications**
- Degree/qualifications in a related field, such as Master of Library Science, Information studies, Professional Writing, Technical Writing or Knowledge Management
- Minimum 3 years of experience in a KM environment, supporting projects and change management initiatives, with at least 1 year in a legal or professional services environment
- Advanced knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint). Working knowledge of SharePoint and Teams would be beneficial. Experience using Document Management Systems, iManage
- Confidence in working with and presenting to professionals. Ability to effectively communicate across multiple levels of the organization
- An energetic, proactive, and positive approach to all activities. Demonstrated “can do” attitude to ensure tasks and activities are managed with the utmost efficiency and effectiveness
- High accuracy and meticulous attention to detail
- Collaborative, flexible and adaptable
- Outstanding organizational and time management skills. Ability to prioritize multiple tasks/deadlines as they relate to projects
- Ability to work effectively under pressure to meet quick deadlines
- Ability to manage change in a fast-paced dynamic work environment
- Proven problem-solving skills with the ability to visualize and deliver creative solutions
- Ability to work independently and proceed with objectives under mínimal supervision
- Strong project management skills
- Experience in change management, practice and principles preferred
- Strong analytical skills

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