Network Analyst

6 months ago

Toronto, Canada Legal Aid Ontario Full time

**Company Bio**

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

**Primary function**

The Network Analyst has end to end responsibility for configuring, maintaining and ensuring a stable and secure operation of LAO’s data, voice and wireless network. The Network Analyst executes, maintains, and performs upgrade activities on LAO network infrastructure with mínimal disruptions to the business, supports resolution of network failures and security attacks, and monitors and configures network security systems.

Home Location: Provincial Office - Toronto
Other Locations: Not applicable

Reporting to: Manager, Enterprise Infrastructure Planning and Operations

LAO is in the process of developing an organization-wide hybrid workplace model, taking into consideration the range of services and roles performed throughout the organization. During this development phase, the work of this role is hybrid and structured to provide greater remote work, but some in-person presence will be required.

**Key accountabilities**
- Design, install, configure, upgrade, monitor and maintain existing corporate data and VoIP network infrastructure, both wired and wireless
- Monitor network health, performance and anomalies, investigate network problems, and escalate to vendors
- Provision mobile devices (smart phones and tablets) using MDM software
- Configure and manage VoIP phone systems, desktop phones and softphones
- Handle all network and phone related issues escalated through IT Service Desk team
- Configure and monitor network security systems, including but not limited to IPS, VPN, SIEM, and NAC, Identity & Access Management systems to protect the LAO network from malicious activities and recover from security compromise
- Assist with internal and external network vulnerability scanning and penetration testing to ensure that LAO systems are appropriately protected
- On-call and work outside of regular business hours as needed
- Travel to Legal Aid remote offices as required.
- Other duties as assigned.

**Required skills & experience**
- Strong understanding of TCP/IP, routing / switching, QoS, VoIP, WLAN, Firewalls, VPN (IPsec and SSL)
- Extensive hands-on experiences with Juniper and/or Cisco network device configuration
- Knowledge of and familiarity with intrusion detection/prevention systems
- Strong face-to-face and telephone customer service/interpersonal skills including effectively and efficiently responding to end user requests
- Analytical problem solving and trouble-shooting skills including the ability to translate requests in to network and telecommunication requirements; information gathering including research, interpretation and analysis (i.e. client and system requirements, description of problems, etc.);
- Knowledge and experience required in the areas of security assessment and vulnerability scanning, risk based threat analysis, and security mitigation techniques
- Demonstrated experience with common penetration testing and vulnerability assessment tools
- At least one of the following certifications: CCNP, JNCIP-ENT, JNCIP-SEC

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**Equity Statement**

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

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