Global Technical Product Advisor, Can-am Offroad

4 months ago

Sherbrooke, Canada BRP Full time

We are looking for a Global Product Advisor (Can-Am Offroad) who will report to the Dealer & Customer Manager, and who’ll be tasked with helping us find and provide technical service solutions for our dealers and customers. As part of your role, you’ll be significantly contributing to the organization's growth. You’ll be at the forefront of delivering outstanding service to BRP’s customers.

BECOME PART OF OUR TEAM

Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?

**YOU’LL HAVE THE OPPORTUNITY TO**:
Provide Global product support to our Dealer/Distributor Network for technical concerns to ensure consistent alignment of our brand promise and actual product and support performance.

Provide technical solutions to dealership technicians and support other departments such as the warranty and customer care teams.

Guide dealers on best practices related to BRP policy, processes, and guidelines.

Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship.

Support and identify communication needs and resolve product-related problems to improve future products.

Highlight issues quickly, identifying and escalating emerging issues or trends and representing your sector in order to continuously and proactively improve and optimize our support services.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:
A technical degree or relevant experience in powersports, automotive, marine, or small engine mechanics.

At least 2 years of relevant mechanical experience in a powersports dealership or in a similar environment with solid technical competency.

Fluency in English with additional fluency in French preferred.

Strong troubleshooting and diagnostic skills with a thorough understanding of electrical and mechanical theory. The ability to navigate and understand electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings and bills of materials.

ASSETS

Knowledge of Offroad vehicles specifically would be considered a plus.

Excellent written and verbal communication skills; the ability to articulate thoughts, ideas, and technical terminology.

Additional language fluency would be considered a plus.

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

THE ROAD SHOULD BELONG TO EVERYONE.

We still live in a world where many feel the road is for other people. We believe we can make a difference. Moving people goes beyond making innovative products.

We strive to nurture our people’s aspirations, to exceed our riders’ expectations and stand in solidarity with all the communities that ride with us.

Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need everyone's commitment, drive and dedication to make it a reality.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:
**Annual bonus**: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.

**Generous paid time away**: winding down is as important as creating the future of recreational products.

**Pension plan**: we want to make sure you’ll enjoy retirement; we’ve got you covered.

**Collective saving opportunities**: being part of BRP allows you to tap into the strength of our saving programs.

**Industry leading healthcare**: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

**What about some feel good extras**:
**Flexible work schedule**: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.

**Summer schedule**: time flies at BRP, so we hit pause to enjoy it.

**Holiday season shutdown**: between Christmas and New Year’s, we close our facilities and refill on good times.

**Educational resources**: you love what you do, and we get you resources to stay cutting-edge, so we all win together.

**Discount on BRP products**: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all

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